Chidi Ekeji, BSN, CSM, LSSGB

Hired to provide structure and corporate alignment to Essen Health's Clinical Training Department and improve the quality of training provided to Essen's Provider pool.

Process Improvement

• Created high quality departmental surveys for Physicians and Nurse Practitioners to complete and synthesized the info for lessons learned and continuous improvement initiatives.
• Analyzed all value streams within Clinical Training program and created KPI's to evaluate program performance.

Communication Management

• Established interdepartmental communications between IT, HR & Operations to sped up Provider onboarding.
• Redesigned welcome letters to new hires, included download links for Microsoft Office suite and Essen's clinical solutions.

Consulted health plans on Veradigms various Risk Adjustment solutions used to provide insight on HEDIS/STARS gaps as well as educated their provider network on best HCC coding practices

Provider Engagement

• Created educational content using video editing tools such as Camtasia
• Led remote training webinars to providers on HHC coding practices.
• Created & analyzed tests to evaluate attendees absorption of seminar content. Increased average user passing rate from 69% to 88% in 4 months.
• Managed the educational content uploaded onto health plans Provider Portals.
• Synthesized & analyzed surveys data from surveys to advise health plans on areas where provider needed reinforcement.

Client Management

• Demonstrated to each Health Plan's Risk Adjustment Leadership the functionality of Verdigms' Risk Adjustment tools & solutions.
• Recognized as a superb customer advocate by quickly addressing all open issues & driving timely issue resolutions.
• Assisted in stakeholders with SSO logins & other client-configurable specifications for client portals & resources.

Project Management

• Owned Provider Engagements multiple workstreams including Reporting, Training, Content Development & Customer Support.
• Manged the communication pathways between multiple areas of the business that provided comprehensive reporting on Provider Engagement activities for each Collabor8 customer.
• Conducted data analysis on all Provider Engagement activities via reporting to client success managers.

Owned the project onboarding & project implementations of health plans Commercial, Medicare Advantage Risk Adjustment Data Validation, HEDIS & CAHPS projects.

Communication Management

Enhanced the health of Account Managements client portfolio health by grooming communications channels between Sales, Account Management, Customers &Operations through each project.

• Established timelines, schedules, implementation plans, change logs & escalation instructions
• Developed Key Performance Indicators for implementation workstream resulting in an estimated annual savings of USD $50,000 per coding client.
• Researched & extracted data from contractual information within all clients SOWs & BAAs to build a report that tracked the Service Level Agreements & penalties by their various lines of business.
• Minimized interdepartmental abrasion by establishing information repositories on SharePoint between Account Mgmt, Dev Ops & HCC Coding team.

Client Engagement

• Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
• Advised clients on best practices on solution implementations as well as troubleshooting support & end-user training.
• Spearheaded the intaking, triaging, assigning, and tracking resolution for all issues & change requests submitted by clients.
• Reviewed large sets of client data including Press Ganey surveys.
• Partnered with ETL team & Dev Ops to optimize data reporting process and reduce turn around time on project file distributions by 2-3 days.

Project Management/Process Improvement

• Organized resources to reduce RADV project kickoff time by 40%, through reducing variability within processes and identifying non-value added activities.
• Managed the project implementation and closure phases of RADV & HEDIS projects.
• Conducted Kaizen blitz and problemteams solving to provide optimal solutions to a variety of client onboarding inefficiencies.
• Provided Tool Utilization Expertise, 5s, documentation improvement and other lean manufacturing principles to Client Success Team in order to drive departmental alignment and internal benchmarking.
• Created A3's and project charters for the Payer Growth Division's Operational Excellence Committee in order to facilitate process improvement initiatives.
• Presented project updates to senior leadership, highlighting successes & addressing challenges with proposed solutions.

Contracted to conduct retrospective review of claims of national Health Plans w/ a clinical lens to identify any missing quality measures.

• Questioned physicians regarding missing or unclear health record documentation and requested further information for HEDIS reporting
• Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care.
• Served as a resource for Providers seeking guidance on various aspects of clinical documentation, fostering effective communication within Provider Network.

Hired under VNSNY's Capital Grant to improve the caregiver adoption of two newly implemented Home Care Services solutions as well as support VNSNY's adherence to CMS's 21st Century Cures Act, EVV™ mandate for Home Care Services Agencies

Change Management

• Established a Multi-Track Training program for Caregivers during the rollout of the mobile app versions of CareConnect (CC), a AI-powered caregiver workflow optimization platform & Sandata Mobile Connect (SMC), a care coordination & Electronic Visit Verification (EVV) software.
• Produced training plans that addressed current & potential barriers to technology adoption & created incentives for caregivers.
• Coordinated with VP of Operations to develop contingency plans, including cost avoidance & risk mitigation strategy

Training & Development

• Trained caregivers on workflow & documentation protocols within mobile apps
• Coached Home Care Unit Managers on how to, leverage the Sandata dashboard to gain visibility into program data, increase accountability, & improve performance and patient care.
• Created training schedules for in-service mobile app configurations, VBP training sesions & Zoom webinars for over 5000 HHAs within the Agency.
• Designed & administered post training surveys & focus groups to assess caregivers change readiness levels.
• Integrated content into orientation training as part of new employee on-boarding workflow.
• Helped VNSNY position HHA's and PCA's as a more active and engaged care team member that observes & reports changes in patient health status with technology.

Performance Management

• Planned & initiated operational sub-projects aimed at manager & supervisor accountability.
• Created a corrective action SOP that ensured Supervisors followed up with care team members exhibiting resistance or inability to effectively utilize new software.

Provided regional administrative and operational support to Clinical Ops during Go Live events & reinforced company SOPs, best practices and workflows at multiple medical practices/outpatient surgical centers

Training & Development

• Coached & trained the SightMD clinical & clerical staff at 7 practices and was a valuable resource to new hires during onboarding
• Trained ambulatory staff on current opthalmic EMR system as well as various diagnostic imaging equipment such as keratometers, Autorefractors and fundus cameras.
• Educated staff on conducting correct patient assessments, testing procedures as well as aseptic techniques.
• Designed & conducted on site and web-based trainings on HIPAA & company policies
• Analyzed metrics from Learning Management Software to gauge the effectiveness of training and development; as well as identified and developed suggestions for improvement plans

Performance Management

• Reinforced the adherence of SOP and practice workflows across all regional practices and synthesized metrics from various reports to gauge the effectiveness of training.
• Coached teammates on best-in-class customer service and operational procedures that aligned with and encouraged an inclusive, positive, and safe work environment.

Process Improvement

• Deployed 6S lean production process within surgical centers and liaised with Site Managers to ensure successful adoption
• Improved patient wait and testing times through the analysis and restructure of each sites workflow; including reorganizing examination rooms, testing equipment and staff responsibilities.

Appointed as Senior Public Health Advisor to monitor the quality & integrity of NYC DOE student health data by the Division of Family & Child Health's' pediatric Diabetic Retinopathy surveillance Program

Performance Management

• Supervised a unit of 12 Public Health Advisors at 3 NYC Dept of Health Public Health centers & conducted quality assurance walk-throughs/gembas at each location; including OSHA safety checks.
• Conducted staff performance reviews & created team improvement checklists that fostered a culture of continuous improvement within staff members.

Documentation Management

• Improved the integrity of health data gathered from the Dept of Educations' ASHR database by deploying digital reporting processes.
• Created robust dashboards for senior leadership to evaluate & redesigned data reporting tools used by program staff.
• Reduced staff clerical errors on paper reports by redesigning it & removing redundancies.
• Shifted surveillance reports from MS word to Excel & created formulas that prevents miscalculations
• Created information repositories in Sharepoint to provide Program leadership a one spot shop for historical health data

Process Improvement

• Integrated Poke Yoke methodologies into data collection workflow by coaching & providing direction.
• Improved teams efficiency & productivity by 21% using 5S to restructure data flow and reassign staff workloads.
• Redesigned programs scheduling & workload distribution which increased program efficiency.

• Pulled reports from EMR systems to target patients with ICD-9-CM hypertension codes; 401.9 & 796.2. and provided culturally Adapted Hypertension Education (CAHE).
• Led health education classes for renal and CHF patients to share proper eating and lifestyle habits.
• Conducted health screenings and assessments to evaluate community health needs.