Celah Smith
Bentonville ,AR
Summary
Strong leader and problem-solver with independent decision-making skills and sound judgment to positively impact company success. Detail-oriented with experience managing front desk operations. Committed to providing personalized service and quality care.
Overview
10
10
years of professional experience
Work History
Private Nanny
Socia Properties LLC
Bentonville, AR
10.2021 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Lead Preschool Teacher
SOCO Church
Bentonville, AR
03.2018 - 11.2022
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Submitted weekly lesson plans with pre-class materials prepared.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Maintained tidy and clean classroom consistent with safety and health standards.
Coffee Barista
7Brew Coffee
Rogers, AR
11.2020 - 09.2021
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work areas to meet governmental and organizational safety and health guidelines.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Kept product inventory stocked during times of customer congestion and high demand.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Constantly expanded personal knowledge of coffee styles and varieties.
Team Leader/Manager
Chick-fil-A
Rogers, AR
08.2018 - 11.2020
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Accomplished multiple tasks within established timeframes.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
After School Teacher
Boys and Girls Club
Siloam Springs, AR
08.2017 - 01.2018
- Observed and monitored children's play activities to promote a healthy, safe environment.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
Front Desk Receptionist
The Hott Spott Tanning Salon
Grove, OK
08.2016 - 11.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
Education
No Degree - Nursing
John Brown University
Siloam Springs, ARNo Degree - General Studies
Northeastern Oklahoma A&M College
Miami, OKHigh School Diploma -
Homeschooled
12.2016
Skills
- Customer and Client Relations
- Check-In Management
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Logging Messages
- Cleaning and Sanitizing
- Credit and Cash Transactions
Timeline
Private Nanny
Socia Properties LLC
10.2021 - Current
Coffee Barista
7Brew Coffee
11.2020 - 09.2021
Team Leader/Manager
Chick-fil-A
08.2018 - 11.2020
Lead Preschool Teacher
SOCO Church
03.2018 - 11.2022
After School Teacher
Boys and Girls Club
08.2017 - 01.2018
Front Desk Receptionist
The Hott Spott Tanning Salon
08.2016 - 11.2016
No Degree - Nursing
John Brown University
No Degree - General Studies
Northeastern Oklahoma A&M College
High School Diploma -
Homeschooled