Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Celei Turner

Duluth,GA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

10
10
years of professional experience

Work History

Specialist

Apple
07.2018 - 12.2020
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Explained technical information in clear terms to promote better understanding for non-technical users

Store Lead

Sprint
02.2016 - 07.2018
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Improved systems with addition of new features and infrastructure.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Walked individuals through basic troubleshooting tasks.
  • Answered questions about store policies and addressed customer concerns

Assistant Store Manager

Acceptance Now
11.2014 - 02.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Lead

Nike
03.2013 - 11.2014
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and provided product advice to increase sales.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.
  • Participated in store meetings and product training sessions to understand and sell items.

Sales Associate

Adidas
06.2011 - 03.2013
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Parkview High School
Lilburn, GA
05.2013

Skills

  • Troubleshooting Network Issues
  • Troubleshooting and Diagnosing
  • Multitasking Strengths
  • Social Perceptiveness
  • Supervision and Management

Languages

German
Native or Bilingual

Timeline

Specialist

Apple
07.2018 - 12.2020

Store Lead

Sprint
02.2016 - 07.2018

Assistant Store Manager

Acceptance Now
11.2014 - 02.2016

Sales Lead

Nike
03.2013 - 11.2014

Sales Associate

Adidas
06.2011 - 03.2013

High School Diploma -

Parkview High School

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Celei Turner