Celena Bormann
Philadelphia,PA
Summary
Knowledgeable and dedicated employee with extensive experience in the restaurant business. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Restaurant Busser
L’angolo Restaurant
05.2018 - Current
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Organized and cleaned assigned sections sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Improved customer satisfaction rates by answering customers questions and resolving issues.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Pre Certification Representative
Rothman Orthopaedics
09.2020 - 08.2022
- Resolved issues through active listening and open-ended questioning.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Obtained underwriting approval by completing application for coverage.
- Educated clients on insurance policies and procedures.
- Performed policy renewal and record retention.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Prepared and processed patient referrals and transfer requests.
Dental Assistant and Dental Receptionist
Richard Ip, D.D.S
09.2018 - 07.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing chair-side duties.
- Sterilized rooms and prepped equipment and instruments for new procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Grocery Bagger
Shoprite
10.2015 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Retrieved items for customers and verified prices.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
Education
High School Diploma -
Philadelphia Performing Arts Charter School
Philadelphia, PA06.2019
Skills
- Detail Oriented
- Oral and written communications skills
- Medical Terminology
- Prior Authorization
- Accuracy
- Critical Thinking and problem solving
- Time Management
- Self Motivated
- Teamwork
- Active listening
- Data entry
- Receptive
- Professionalism and strong work ethic
- Leadership
- Adaptability
Timeline
Pre Certification Representative
Rothman Orthopaedics
09.2020 - 08.2022
Dental Assistant and Dental Receptionist
Richard Ip, D.D.S
09.2018 - 07.2020
Restaurant Busser
L’angolo Restaurant
05.2018 - Current
Grocery Bagger
Shoprite
10.2015 - 02.2017
High School Diploma -
Philadelphia Performing Arts Charter School
Similar Profiles
Helen De MeioHelen De Meio
Waiter at Avalon Restaurant and Bowery RestaurantWaiter at Avalon Restaurant and Bowery Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Najee Ward-CooperNajee Ward-Cooper
Deputy Sheriff at Philadelphia Sheriff OfficeDeputy Sheriff at Philadelphia Sheriff Office
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services