Celena Carter
Summary
Dynamic professional with a positive attitude and strong relationship-building skills, previously at Target. Proven track record in mentoring and developing teams, enhancing performance through effective communication and problem-solving. Experienced in managing operations and ensuring customer satisfaction, while maintaining a calm demeanor under pressure. Committed to delivering exceptional service and fostering a collaborative environment.
Overview
22
22
years of professional experience
Work History
Professional Teaching Assistant
The Language Spot
03.2021 - Current
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success in teaching beginning Spanish lessons.
- Assisted with initial business development concept and start-up planning and execution.
- Facilitated classroom activities, communication and instruction.
- Supported classroom maintenance and upkeep, organization and materials.
International Travel Consultant
Self-Employed at CC Preferred Travel
02.2015 - 09.2017
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Organized and efficiently executed payment plans and confidential traveler information.
- Coordinated both international and domestic travel accommodations for clients, arranging for airfare, transfers, tours, hotel and rental car reservations.
- Interviewed and qualified clients to determine travel and lodging needs and recommended points of interest to maximize travel experiences.
- Kept up-to-date with global travel trends and advisories to provide accurate information and ensure safe travels for clients.
- Increased client satisfaction by providing exceptional international travel consultation services.
- Maintained exceptional client retention rates by prioritizing customer satisfaction and offering ongoing support during trips.
Jewelry Consultant
Lia Sophia Jewelry
03.2011 - 02.2015
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand's reputation for outstanding service quality and a lifetime warranty.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Trained new employees on policies, product information, and sales techniques to enhance their performance capabilities.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Organized and kept confidential customer information in an orderly, secure fashion.
Executive Team Leader
Target
09.2003 - 12.2009
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Managed teams daily of up to 500 team members in the building at one time.
- Oversaw scheduling, performance reviews, staffing mentoring and overall execution of several departments including Guest Experience (Cash Office, Starbucks, Pizza Hut, Cashier team and Team Leaders) and Hardlines/Softlines Salesfloor (Clothing and Home Decor).
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Led cross-functional teams for streamlined communication and efficient project execution daily.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Facilitated and taught University professional classes- Resume Writing and Interviewing Skills, at University of Illinois Chicago (UIC), representing Target Corporation and the company's commitment to student growth and development.
- Personally managed and dispersed the store's donation budget of $1500 to organizations locally in need.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Interviewed, recruited and trained new onboarding peer candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
Champaign, IL06-2003
Skills
- Positive, professional attitude
- Relationship building
- Effective communication
- Calm and patient demeanor
- Complex Problem-solving
- Self Motivated
Timeline
Professional Teaching Assistant
The Language Spot
03.2021 - Current
International Travel Consultant
Self-Employed at CC Preferred Travel
02.2015 - 09.2017
Jewelry Consultant
Lia Sophia Jewelry
03.2011 - 02.2015
Executive Team Leader
Target
09.2003 - 12.2009
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
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