Celena Conchas
San Diego,CA
Summary
Bilingual,organized, and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant to the Executive Director
QualStaff Resources
02.2023 - 11.2023
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
United States Navy, USN
09.2019 - 08.2022
- Liaised between clients and vendors and maintained effective lines of communication.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Processed customer orders accurately and within agreed time frames to meet service standards.
- Provided professional services and support in dynamic working conditions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Cultural Anthropology
San Diego City College
San Diego, CA05.2028
Associate of Science - Medical Assisting
Concorde Career College
San Diego, CA07.2023
Skills
- Resourceful
- Data organization
- Critical Thinking
- Customer-focused
- Microsoft Outlook, Word, and Excel
- Clear Communication
- Attention to Detail
- Punctual
Languages
Spanish
English
Timeline
Administrative Assistant to the Executive Director
QualStaff Resources
02.2023 - 11.2023
Administrative Assistant
United States Navy, USN
09.2019 - 08.2022
Bachelor of Science - Cultural Anthropology
San Diego City College
Associate of Science - Medical Assisting
Concorde Career College
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