Celena Davis

• Enhanced team performance by implementing effective training strategies and management techniques.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
• Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
• Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
• Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
• Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
• Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
• Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
• Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
• Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
• Handled day-to-day customer or client questions via telephone or email.
• Gained knowledge of company policies, protocols and processes.
• Assisted with onboarding of new employees by providing training and development resources.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Described product to customers and accurately explained details and care of merchandise.
• Used company reports to analyze sales, gross profit and inventory activities.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed detailed plans based on broad guidance and direction.
• Established team priorities, maintained schedules and monitored performance.
• Set aggressive targets for employees to drive company success and strengthen motivation.

Stocked cleaned helped customers when and where ever I'm needed great with people and love to learn and teach others I'm a team player and very understanding and dependable and on time as well

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

• Maintained cleanliness and organization in a fast-paced production environment at Olive Garden. Followed safety protocols and demonstrated attention to detail in cleaning tasks. Handled cash transactions and managed inventory. Proven reliability as a team player.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Created and updated regular inventory reports and records.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Analyzed inventory data to identify and address stock discrepancies.
• Participated in regular cycle counts to confirm accuracy of inventory records.