Celena Lingle
Learning and Development leader
Bryan,TX
Summary
Instrumental in delivering first-class training to all levels of employees by developing, planning and overseeing top-quality courses. Proficient in understanding objectives, authoring materials and reviewing courses to optimize future endeavors. Talented communicator, problem-solver and decision-maker.
Overview
13
13
years of professional experience
Work History
Director HR, Learning and Development
Meduit
Waco, TX
11.2019 - 07.2023
- Devised strategies to orientate, train and direct staff to achieve corporate objectives.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Worked with department managers to assess needs.
- Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Devised training programs for new and existing employees.
- Complied with local, state and federal laws and established organizational standards.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Developed job descriptions using targeted keywords and published job openings on company website and job boards.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Sr. Training Manager
Convergent Outsourcing
Houston, TX
08.2017 - 10.2019
- Devised training programs for new and existing employees.
- Complied with local, state and federal laws and established organizational standards.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Devised and executed employee development, performance oversight, compensation and benefits programs.
- Organized and maintained records to facilitate programs, events and activities.
- Designed employee performance evaluation process and merit program.
- Partnered with stakeholders to strategize and execute best-in-class hiring practices.
- Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Regional Coordinator
Texas A&M Extension Service
College Station, TX
09.2015 - 08.2017
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Maintained records of customer needs and preferences.
- Computed balances, totals or commissions to support accounting team.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports required by management or governmental agencies.
3rd Party Collection Manager
Alltran
Bryan, TX
07.2010 - 09.2015
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Completed investigations of customer accounts and payment histories.
- Developed and improved procedures for collection of past due amounts.
- Reviewed credit records to evaluate customer histories.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Balanced batch summary reports for verification and approval.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
- Implemented staff bonus program, resulting in 15% increase in employee satisfaction.
- Managed daily posting of payments to customer accounts.
- Collaborated with legal resources and recovery teams to manage default issues.
- Conducted month-end balance sheet reviews and reconciled variances.
Education
Associate of Arts - Theology/Community Ed.
Central Bible College
Springfield, MO12.1996
Skills
- Records Maintenance
- Budget Forecasting
- Performance Evaluation
- Onboarding
- Staff Supervision
- Program Development
- Training Development
- Recordkeeping
- Training Leadership
- Payroll Administration
- Training Programs
- Training Program Management
- Performance Reviews
- Strategic Planning
- Hiring and Recruitment
- Regulatory Compliance
Timeline
Director HR, Learning and Development
Meduit
11.2019 - 07.2023
Sr. Training Manager
Convergent Outsourcing
08.2017 - 10.2019
Regional Coordinator
Texas A&M Extension Service
09.2015 - 08.2017
3rd Party Collection Manager
Alltran
07.2010 - 09.2015
Associate of Arts - Theology/Community Ed.
Central Bible College
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