Celena Martinez
Montebello,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member
Pokitomik
Montebello, CA
07.2023 - Current
Assistant Manager
Spirit Halloween Super Store
Pico Rivera, CA
08.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Supervisor
Voting Polls
Sylmar, CA
09.2020 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Reduced wait times for customers by implementing more efficient checkout process.
Sales Associate
Spirit Halloween
Pico Rivera, CA
08.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Assistant Manager
Mr. Bulldog
Pico Rivera, CA
06.2015 - 04.2018
- Oversaw daily operations to fulfill performance, quality, and service standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised daily cash reconciliation processes to ensure accuracy of financial records.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Education
Art
Rio Hondo College
Whittier, CADiploma - General Studies
Sierra Vista High School
Whittier, CA08.2015
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Flexible schedule
- Leadership qualities
- Workplace safety
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Area and facility cleaning
- Sales and marketing
- Quality inspections
- Adaptability and flexibility
- Hospitality and accommodation
- Multitasking
- Reliability
Certification
- Food Handler's Permit/License- County or city public health departments.
Timeline
Team Member
Pokitomik
07.2023 - Current
Assistant Manager
Spirit Halloween Super Store
08.2022 - 11.2022
Sales Associate
Spirit Halloween
08.2021 - 11.2021
Lead Supervisor
Voting Polls
09.2020 - 11.2020
Assistant Manager
Mr. Bulldog
06.2015 - 04.2018
- Food Handler's Permit/License- County or city public health departments.
Art
Rio Hondo College
Diploma - General Studies
Sierra Vista High School