Celena Dennison

Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures

• Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
• Administered injectables and oral medications to animals in treatment on regular, scheduled basis and documented any changes in condition
• Collected specimens from patients for laboratory analysis for blood analysis, urinalysis, cultures, fecal flotation's, and cytology's
• Placed intravenous catheters for surgical, hospitalized and end of life patients
• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions
• Assisted veterinarian during medical and surgical procedures
• Implanted subcutaneous identification microchip's into animals
• Utilized ultrasound and x-ray to perform imaging. Including dental x-rays
• Performed dental cleaning's using ultrasonic scaler
• Analyzed blood work and sample results using IDEXX to diagnose diseases and conditions
• Prepared estimates for care, and presented invoices and collected payment from clients
• Trained and mentored 7 new veterinary technicians/ assistants
• Inventoried and ordered medications and supplies for the hospital
• Assisted business owners in interviews for technical department
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

• Weighed and assisted veterinarian in restraining animals for physical exams and recorded information in files
• Scheduled appointments and processed payments
• Assisted veterinarian with wound treatment, administration of vaccines and operations
• Assisted veterinarian in both dental and surgical procedures
• Cleaned kennels, animal holding areas, examination and operating rooms
• Assisted veterinarian with house calls for euthanasia of sick and injured animals when appropriate
• Bathed, trimmed and provided other grooming services for domestic cats

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
• Took reservations over phone, in person and via computer for guests and provided confirmation information
• Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
• Kept accounts in balance and ran daily reports to verify totals
• Used NOVA to process reservations, check-ins and check-outs
• Maintained inventory of vacancies, reservations and room assignments for 50 rooms
• Responded to guest complaints and requests
• Prepared hot continental breakfast every morning for guest