Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
12
12
years of professional experience
Work History
Virtual Administrative Assistant
Brown Badass Bonita
Los Angeles, CA
11.2021 - 08.2022
Completed administrative tasks by performing business correspondence, transcription and data entry.
Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
Conferred with customers by telephone, chat or email to provide information about [Product or Service].
Executed travel arrangements by researching and booking flights and accommodations.
Analyzed and compiled data to prepare comprehensive reports for management.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Created & reviewed spreadsheets and kept online records.
Administrative
Assistant
Gate Gourmet
Los Angeles, CA
03.2017 - 10.2020
Received incoming calls, coordinated with sta and kitchen
personnel to ensure outbound trolleys are on schedule
Worked frequently with warehouse management systems, producing
reports and analyzing data
Maintained the stocked database, ensuring information is recorded
accurately and in a timely manner
Logistic environment
Management & booking of inbound deliveries
Investigated & responded to a wide variety of customer queries
Reported key figures & data reports to senior management
Data input and analysis
Liaised with customers via phone and email
Managed calendar for appointments, deliveries and employee’s
schedule
Worked closely with Fed-Ex, Usps, and third party vendors.Assisted
in presentations of Powerpoint and Excel.
Warehouse Associate
Mattel Inc
El Segundo, CA
11.2016 - 12.2016
Supervised sta during shifts worked
Ensured sta completed all shift tasks
Interacted with all customers in a friendly manner
Resolved customer complaints
Wrote weekly sta schedules for shifts
Ensured all close-down duties were completed including mopping
and cleaning
Performed money counts with cashiers of drawers and addressed
discrepancies.
Shift Lead
Pizza Rev
El Segundo, CA
04.2014 - 10.2016
Supervised other sta during shifts
Ensured sta completed all shift tasks
Interacted with all customers in a friendly manner.
Family Child Care Provider
06.2010 - 08.2015
Maintain a safe play environment
Dress children and change diapers
Observe and monitor children's play activities
Communicate with children's parents or guardians about daily
activities, behaviors, and related issues
Sanitize toys and play equipment
Keep records on individual children, including daily observations and
information about activities, meals served, and medications
administered
Support children's emotional and social development, encouraging
understanding of others and positive self-concepts
Identify signs of emotional or developmental problems in children
and bring them to parents' or guardians' attention
Assist in preparing food and serving meals and refreshments to
children
Instruct children in health and personal habits, such as eating,
resting, and toilet habits.
Cashier
El Pollo Loco
Santa Monica, CA
06.2010 - 08.2010
Resolved customer complaints
Wrote weekly sta schedules for shifts
Ensured all close-down duties were completed including mopping,
cleaning, and disinfection of food preparation surfaces
Performed money counts with cashiers of drawers and addressed
discrepancies
Greet customers
Ering them information about new products and
prices
Process orders and payments; ensure customers are satisfied with
products
Maintain orderly, clean, and well stocked work area
Interact with customers to provide information in response to
inquiries about products and services.
Education
DIploma - General Studies
Venice High School
No Degree - Criminal Justice
US CAREER INSTITUTE
Fort Collins, CO
Skills
Customer/Personnel Service
Critical Thinking Skills
Excellent Judgement
Proficient with Microsoft
Word, Outlook, and Excel
Detail-Oriented
Time-Management
Problem Sensitivity
Reading Comprehension
Speech Clarity
Knowledge of
Ce
Procedures
Logically-Minded
Office Supplies and Inventory
Supply Inventory Control
Ease with Computers and Technology
Business Correspondence
Office Equipment Operation
Administrative Management
Database and Client Management Systems
Advanced Excel Spreadsheet Functions
Appointment Coordination
Client Meetings
Multitasking and Time Management
Computers and Technology
PowerPoint Presentations
Strong Organizational Skills
Document and File Management
Meeting Support
Payment Collection
Schedule Preparation
Microsoft Word
Google Calendar
Timeline
Virtual Administrative Assistant
Brown Badass Bonita
11.2021 - 08.2022
Administrative
Assistant
Gate Gourmet
03.2017 - 10.2020
Warehouse Associate
Mattel Inc
11.2016 - 12.2016
Shift Lead
Pizza Rev
04.2014 - 10.2016
Family Child Care Provider
06.2010 - 08.2015
Cashier
El Pollo Loco
06.2010 - 08.2010
DIploma - General Studies
Venice High School
No Degree - Criminal Justice
US CAREER INSTITUTE
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