Celena Wolverton
Monroe,OR
Summary
Knowledgeable and skilled professional seeking to work with a team that offers professional challenges utilizing vast computer and web abilities, excellent time management and problem-solving skills. Willingness to learn and take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Freelance Web Specialist
Self
Monroe, United States
12.2013 - Current
- Leveraged WordPress to design and update websites, landing pages and other digital assets to support communication and marketing strategies
- Implemented strategies to increase web site traffic.
- Took and edited photographs to use in digital publications, websites and social media.
- Tested websites at different design and production stages to assess conformance with designs.
- Conducted research, gathered information from multiple sources and presented results.
- Increased customer satisfaction by resolving issues.
- Utilized Google Analytics to monitor websites and other digital content and recommended strategies and updated channels to improve performance.
- Identified, documented and reported on technical factors impacting interface performance.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
- Incorporated XML sitemaps, robots.txt files and 301 redirects to facilitate search engine spidering, crawling and indexing.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Organized and managed team tasks using Trello and Asana.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed CRM input, exports and clean up.
- Configured and purchased domains for websites.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Adhered to SEO best practices while designing sites.
- Assembled and addressed technical and design requirements, integrating user-facing and front-end elements to maintain web presence effectiveness.
- Assisted back end developers with troubleshooting and problem solving.
Customer Service Representative
Sykes
Denver, CO
10.2013 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Owner/Operator
Self
Moscow, ID
01.2013 - 07.2013
- Managed day-to-day business operations.
- Handled all aspects of small business operations to include accounting, web design, social media promotion, advertisement, sales, customer service, inventory management, and education in ceramic design.
- Grew business to point of selling it for profit.
Volunteer
Moscow Police Department
Moscow, ID
01.2012 - 01.2013
- Greeted visitors and answered questions.
- Helped Department staff with administrative support duties.
- Used strong interpersonal communication skills to convey information to others.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
- Adhered to organization procedures and instructions to maintain safety.
- Communicated citizen concerns to supervisory staff as needed.
- Issued parking permits, licenses, and other city related materials in compliance with city code and departmental policies.
Volunteer
Real Life Ministries On The Palouse
Moscow, ID
01.2010 - 01.2012
- Volunteered with groups and organizations to help make measurable differences for church members.
- Helped organize and manage events and projects.
- Engaged in community outreach to support church's mission.
- Met with other volunteers and program leaders to discuss new services.
- Helped church leaders with administrative support duties.
- Responded to questions from visitors and members.
Data Entry Assistant
University Of Idaho
Moscow, ID
07.2008 - 11.2008
- Accurately compiled and documented questionnaire data for the national park service in a quick and unbiased manner.
Staff
Valley County Juvenile Detention Center
McCall, ID
06.2004 - 08.2005
- Supervise the security and welfare of youth during their daily activities that include: school, recreation, meals, hygiene, and other daily scheduled activities.
- Assess emergency situations and respond to crisis.
- Serve as a role model for youth.
- Ensure a safe and structured environment for incarcerated juveniles while ensuring legal compliance with all regulatory agencies.
- Implemented safety and punitive functions.
- Provided meals in compliance with health guidelines.
- Records management.
- Documentation of behavioral issues.
- Made notifications as per organizational protocols.
- Ensured the safety of all others within the facilities.
Correctional Deputy
Jerome County Sheriff's Department
Jerome, ID
02.2002 - 05.2003
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints and searches.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Waitress
Shoshone Snack Bar
Shoshone, ID
08.2001 - 02.2002
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked..
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Store Manager
Bath And Body Works
Reno, NV
10.2000 - 08.2001
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Anchor Blue/Millers Outpost
Reno, NV
10.1999 - 10.2000
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Rotated merchandise and displays to feature new products and promotions.
Education
Certificate - Holistic Nutrition
Institute of Integrative Nutrition
New York 01.2020 - 01.2021
No Degree - Sociology W/an Emphasis of Criminology And Anthro.
University of Idaho
Moscow, ID 05.2001 -
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ 09.2006 - 08.2008
No Degree - Holistic Nutrition
Hawthorn University
05.2001 -
Skills
Problem-Solving
Interpersonal Communication
Organization and Time Management
Data Entry
Google Workspace
Teamwork and Collaboration
Timeline
Certificate - Holistic Nutrition
Institute of Integrative Nutrition
01.2020 - 01.2021
Freelance Web Specialist
Self
12.2013 - Current
Customer Service Representative
Sykes
10.2013 - 01.2014
Owner/Operator
Self
01.2013 - 07.2013
Volunteer
Moscow Police Department
01.2012 - 01.2013
Volunteer
Real Life Ministries On The Palouse
01.2010 - 01.2012
Data Entry Assistant
University Of Idaho
07.2008 - 11.2008
Associate of Arts - Criminal Justice
University of Phoenix
09.2006 - 08.2008
Staff
Valley County Juvenile Detention Center
06.2004 - 08.2005
Correctional Deputy
Jerome County Sheriff's Department
02.2002 - 05.2003
Waitress
Shoshone Snack Bar
08.2001 - 02.2002
No Degree - Sociology W/an Emphasis of Criminology And Anthro.
University of Idaho
05.2001 -
No Degree - Holistic Nutrition
Hawthorn University
05.2001 -
Assistant Store Manager
Bath And Body Works
10.2000 - 08.2001
Assistant Store Manager
Anchor Blue/Millers Outpost
10.1999 - 10.2000