Summary
Overview
Work History
Education
Skills
Timeline
Generic
Celena Wolverton

Celena Wolverton

Monroe,OR

Summary

Knowledgeable and skilled professional seeking to work with a team that offers professional challenges utilizing vast computer and web abilities, excellent time management and problem-solving skills. Willingness to learn and take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Freelance Web Specialist

Self
Monroe, United States
12.2013 - Current
  • Leveraged WordPress to design and update websites, landing pages and other digital assets to support communication and marketing strategies
  • Implemented strategies to increase web site traffic.
  • Took and edited photographs to use in digital publications, websites and social media.
  • Tested websites at different design and production stages to assess conformance with designs.
  • Conducted research, gathered information from multiple sources and presented results.
  • Increased customer satisfaction by resolving issues.
  • Utilized Google Analytics to monitor websites and other digital content and recommended strategies and updated channels to improve performance.
  • Identified, documented and reported on technical factors impacting interface performance.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
  • Incorporated XML sitemaps, robots.txt files and 301 redirects to facilitate search engine spidering, crawling and indexing.
  • Researched and analyzed competitor website and advertising links to gain insight into new strategies.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Organized and managed team tasks using Trello and Asana.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Managed CRM input, exports and clean up.
  • Configured and purchased domains for websites.
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Adhered to SEO best practices while designing sites.
  • Assembled and addressed technical and design requirements, integrating user-facing and front-end elements to maintain web presence effectiveness.
  • Assisted back end developers with troubleshooting and problem solving.

Customer Service Representative

Sykes
Denver, CO
10.2013 - 01.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.

Owner/Operator

Self
Moscow, ID
01.2013 - 07.2013
  • Managed day-to-day business operations.
  • Handled all aspects of small business operations to include accounting, web design, social media promotion, advertisement, sales, customer service, inventory management, and education in ceramic design.
  • Grew business to point of selling it for profit.

Volunteer

Moscow Police Department
Moscow, ID
01.2012 - 01.2013
  • Greeted visitors and answered questions.
  • Helped Department staff with administrative support duties.
  • Used strong interpersonal communication skills to convey information to others.
  • Completed clerical tasks and office duties to open full-time employees up for more critical work.
  • Adhered to organization procedures and instructions to maintain safety.
  • Communicated citizen concerns to supervisory staff as needed.
  • Issued parking permits, licenses, and other city related materials in compliance with city code and departmental policies.

Volunteer

Real Life Ministries On The Palouse
Moscow, ID
01.2010 - 01.2012
  • Volunteered with groups and organizations to help make measurable differences for church members.
  • Helped organize and manage events and projects.
  • Engaged in community outreach to support church's mission.
  • Met with other volunteers and program leaders to discuss new services.
  • Helped church leaders with administrative support duties.
  • Responded to questions from visitors and members.

Data Entry Assistant

University Of Idaho
Moscow, ID
07.2008 - 11.2008
  • Accurately compiled and documented questionnaire data for the national park service in a quick and unbiased manner.

Staff

Valley County Juvenile Detention Center
McCall, ID
06.2004 - 08.2005
  • Supervise the security and welfare of youth during their daily activities that include: school, recreation, meals, hygiene, and other daily scheduled activities.
  • Assess emergency situations and respond to crisis.
  • Serve as a role model for youth.
  • Ensure a safe and structured environment for incarcerated juveniles while ensuring legal compliance with all regulatory agencies.
  • Implemented safety and punitive functions.
  • Provided meals in compliance with health guidelines.
  • Records management.
  • Documentation of behavioral issues.
  • Made notifications as per organizational protocols.
  • Ensured the safety of all others within the facilities.

Correctional Deputy

Jerome County Sheriff's Department
Jerome, ID
02.2002 - 05.2003
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Booked new inmates into facility and processed inmates for release.
  • Completed intake paperwork, fingerprints and searches.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.

Waitress

Shoshone Snack Bar
Shoshone, ID
08.2001 - 02.2002
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked..
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Assistant Store Manager

Bath And Body Works
Reno, NV
10.2000 - 08.2001
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Anchor Blue/Millers Outpost
Reno, NV
10.1999 - 10.2000
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Certificate - Holistic Nutrition

Institute of Integrative Nutrition
New York
01.2020 - 01.2021

No Degree - Sociology W/an Emphasis of Criminology And Anthro.

University of Idaho
Moscow, ID
05.2001 -

Associate of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
09.2006 - 08.2008

No Degree - Holistic Nutrition

Hawthorn University
05.2001 -

Skills

Problem-Solving

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Timeline

Certificate - Holistic Nutrition

Institute of Integrative Nutrition
01.2020 - 01.2021

Freelance Web Specialist

Self
12.2013 - Current

Customer Service Representative

Sykes
10.2013 - 01.2014

Owner/Operator

Self
01.2013 - 07.2013

Volunteer

Moscow Police Department
01.2012 - 01.2013

Volunteer

Real Life Ministries On The Palouse
01.2010 - 01.2012

Data Entry Assistant

University Of Idaho
07.2008 - 11.2008

Associate of Arts - Criminal Justice

University of Phoenix
09.2006 - 08.2008

Staff

Valley County Juvenile Detention Center
06.2004 - 08.2005

Correctional Deputy

Jerome County Sheriff's Department
02.2002 - 05.2003

Waitress

Shoshone Snack Bar
08.2001 - 02.2002

No Degree - Sociology W/an Emphasis of Criminology And Anthro.

University of Idaho
05.2001 -

No Degree - Holistic Nutrition

Hawthorn University
05.2001 -

Assistant Store Manager

Bath And Body Works
10.2000 - 08.2001

Assistant Store Manager

Anchor Blue/Millers Outpost
10.1999 - 10.2000

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Celena Wolverton