Overview
Work History
Education
Skills
Timeline
Generic

Celendrina R. Lopez

Katy,Tx

Overview

16
16
years of professional experience

Work History

Community Education Coordinator

Harbor Hospice
09.2021 - Current
  • On call WEEKENDS ONLY for all of Houston areas Friday 4:30pm-Sunday 8pm
  • Coordinate presentations with families to discuss services for Hospice Care/Palliative Care/Symptom Management/Goals/Plan of Care/Medication Management.
  • Process/complete consent forms prior to admissions.
  • Coordinate admissions with admitting nurse on call.
  • Order durable medical equipment to be delivered to patient’s home/Long Term Care Facilities.
  • Arrange for EMS transportation.
  • Communicate with Hospital Case Managers/Social Workers and or referral source on updates on referrals sent.
  • Ensure appropriate order/clinicals and demographics have been obtained needed for verification of benefits/ necessary criteria for appropriate level of care.
  • Scanning/upload patient insurance cards/DL and MPOA documents into patient chart.

Front Desk Receptionist

Cardiology Center of Houston
04.2022 - 10.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, and addressing inquiries.
  • Handled financial transactions related to copayments, deductibles and balances.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification and eligibility.
  • Scanned and uploaded medical records into electronic medical records system.
  • Obtaining necessary pre-authorizations for medical procedures.
  • Processed referral requests from patients, doctors and other health care professionals.

Patient Access Rep III

Memorial Hermann Greater Heights Hospital
08.2019 - 04.2022
  • Scheduled patients for Ambulatory care and enter required information in computer system.
  • Processed multiple appointments requiring increased coordination across 1-2 departments functions.
  • Obtained demographics, insurance information from patient or guarantor.
  • Index and reviewed incoming physician orders for accuracy prior to scheduling.
  • Assisted with training team members on processes, customer service and technology utilized by the team.
  • Ensured medical orders are complete by reviewing necessary criteria on Make Report reports.
  • Created/maintained data spreadsheet for financial review.

Patient Access Rep II/Scheduling Coordinator

Center for Advanced Cardiology
02.2016 - 08.2019
  • Scheduled diagnostic testing/hospital surgical procedures for 5 well known Memorial Hermann Cardiology physicians located in 3 different hospital locations.
  • Obtained prior authorizations for diagnostic testing/hospital surgical procedures.
  • Arranged for pre-admission orders/send to corresponding hospitals or testing facilities.
  • Assisted with answering multi-line phones.
  • Knowledge of cardiology ICD-10 diagnosis codes/CPT codes.
  • Placed office orders/echo and treadmill testing.
  • Assisted with scheduling office appointments.

Medical Assistant/Scheduling Coordinator

Houston Metropolitan Cardiology Associates
11.2008 - 02.2016
  • Triaged patients/vitals, perform EKG’s
  • Authorized prescription refills/electronically, phone and fax.
  • Prepared medical charts for clinic/updating medical history, medications, obtaining hospital records, lab results and diagnostic testing/procedures.
  • Scheduled diagnostic testing/hospital surgical procedures.
  • Obtained prior authorizations.
  • Arranged for pre-admission orders/send to corresponding hospitals or testing facilities.
  • Assisted doctors perform stress test in office
  • 4 years as a Lead Front Receptionist (Nov 2008-Feb 2012)
  • Scheduled office appointments.
  • Prepared medical charts for clinic/attaching progress notes, demographics, referral if needed.
  • Collected office co-payments.
  • Greeted patients/check in/check out.
  • Answered multi-line phones.
  • Insurance verification and eligibility.
  • Scanned/Filed medical records into patient chart.
  • Obtain office visit referrals.

Education

High School Diploma -

Stephen F. Austin
05.1998

Skills

  • Fluent in English and Spanish
  • Strong Detail Orientation
  • Effective Organizational Skills
  • ICD-10 Proficiency
  • Proficient in Multi-Tasking
  • Clinical Vocabulary Proficiency
  • Customer Engagement

Timeline

Front Desk Receptionist

Cardiology Center of Houston
04.2022 - 10.2024

Community Education Coordinator

Harbor Hospice
09.2021 - Current

Patient Access Rep III

Memorial Hermann Greater Heights Hospital
08.2019 - 04.2022

Patient Access Rep II/Scheduling Coordinator

Center for Advanced Cardiology
02.2016 - 08.2019

Medical Assistant/Scheduling Coordinator

Houston Metropolitan Cardiology Associates
11.2008 - 02.2016

High School Diploma -

Stephen F. Austin

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Celendrina R. Lopez