CELENE AGUILAR

• Scheduled loads according to priority and available equipment.
• Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
• Trained employees on triaging and dispatching procedures to properly handle daily calls.
• Answered customer requests with information about product availability, shipping information and status updates.
• Oversaw communications within assigned territories.
• Monitored personnel or equipment locations and utilization to coordinate service and schedules.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Worked closely with transportation supervisor to dispatch and assign loads.
• Updated records of driver locations, delays, and cancellations.
• Reported delays, accidents or other traffic and transportation situations.
• Utilized various software systems (Descartes, MyGeoTab) to facilitate movement, planning and scheduling.

• Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
• Provided ongoing support throughout the entire recruitment life cycle processes.
• Participated in industry networking events to build talent pipeline.
• Reviewed resumes, conducted phone screens, and managed candidate pipelines.
• Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
• Sourced, qualified and conducted screening interviews with job candidates.
• Assisted in onboarding of new hires by providing orientation materials and training sessions.
• Developed job descriptions and postings to attract qualified applicants.
• Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
• Facilitated job application processes for qualified candidates.
• Supported hiring efforts domestically and nationally.

• Responsibilities: Outreach to prospective candidates; conduct new hire orientations; audits employees file to make sure proper documentation is submitted and current; communicate with HR manager, executive clinical director and clinical director as needed; tracked staff certification including RBT's, BCBA, CPI's
• Perform clerical and receptionist duties as needed.
• Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
• Developed and maintained training materials and benefits packets for new hires.
• Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Collaborated with other departments on projects that require human resources input or assistance.
• Maintained employee records in accordance with applicable legal requirements.
• Sorted and distributed incoming faxes, letters and emails for office distribution.

Responsibilites included but not limited to,

• Collaborated with school staff, parents, and administrators to ensure successful implementation of BIPs.
• Assisted in the training of school personnel in effective classroom management techniques and behavior modification strategies.
• Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
• Conducted Functional Behavioral Assessments, developed Behavior Intervention Plans, and monitored student progress in meeting IEP goals.

• Responsibilities included but not limited to,
• Providing customer service to each individual caller in a fast paced environment.
• Researched and resolved complex billing disputes in a timely manner.
• Maintained accurate records of customer interactions and transactions.
• Prevented key account losses by researching discrepancies and correcting problems.
• Mentored junior team members and managed employee relationships.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Collaborated with sales offices representatives to better assist the patients and there needs.