Celene Cagle

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed business plan, processes and procedures to provide superior Product or Service to customers.
• Implemented effective financial management practices, improving cash flow and profitability.
• Assessed income and expenses and adapted plans to improve profit levels.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Implemented sustainable practices, reducing environmental impact.
• Operated with safety and skill to avoid accidents and delays.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Cleaned cabins and park grounds, performed maintenance tasks, drive awd vehicle with utility trailer, drained guests sewer holding tanks. Landscaping, laundry room attendant as well as service washer and dryers. Light electrical. Chopped and bundled firewood. Operated kabota tractor as needed.

• Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
• Collaborated with team members to maintain cleanliness and organization of the store floor, enhancing the shopping experience for customers.
• Managed customer returns or exchanges, addressing any concerns while adhering to store policies and procedures.
• Processed customer transactions efficiently using cash registers or point-of-sale systems.
• Provided support during special events or promotions, contributing to increased sales and foot traffic in the store.
• Maintained accurate inventory records, ensuring optimal stock levels for popular products.
• Assisted with visual merchandising and store displays to attract customers and promote gift shop items.
• Resolved customer complaints or concerns in a timely manner, ensuring repeat patronage and positive reviews.
• Handled incoming shipments, unpacking merchandise and restocking shelves as needed.
• Developed strong relationships with vendors to secure favorable pricing and delivery terms for gift shop merchandise.
• Assisted customers in selecting suitable gift items, ensuring their satisfaction with the chosen products and maintaining a positive brand image for the shop.
• Boosted sales through effective product recommendations, based on customer preferences and needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Cleaned cabins and bathrooms as well as resort grounds including the hot tub and campfire area.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.