Summary
Overview
Work History
Education
Skills
Timeline
Generic

CELENE FILIP

Administrative Assistant
West Springfield,MA

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Picadilly Pub to enhance dining experiences, leading to increased referrals. My adeptness in cash handling and team collaboration consistently ensured operational excellence, showcasing my ability to significantly contribute to workplace efficiency and customer satisfaction. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized wait staff with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

37
37
years of professional experience

Work History

WAITRESS

PICADIILLY PUB
02.1998 - 02.2012
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.

MEDICAL RECEPTIONIST

NEW ENGLAND ORTHOPEDIC SURGEONS
03.1989 - 04.1998
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained current and accurate medical records for patients.

ADMINSTRATIVE ASSISTANT

APA POOL LEAGUE
05.1975 - 06.1995
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

RECEPTIONIST

WMAS RADIO/94.7
02.1980 - 03.1989
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.

Education

High School Diploma -

LUDLOW HIGH SCHOOL
CHAPIN STREET, LUDLOW MA
06.1975

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Order Taking
  • Cash Handling
  • Safe Food Handling
  • Cleanliness
  • Menu Recommendations
  • Payment Processing
  • Service prioritization
  • Food Running
  • Memory retention
  • Order Accuracy
  • Accurate money handling
  • Menu Memorization
  • Supply Restocking
  • High-volume dining
  • Table Bussing
  • Tableside Service
  • Upselling techniques
  • Menu presentation
  • Allergy awareness
  • Beverage Preparation
  • Food presentation
  • Ordering Procedures
  • Quality Control
  • Sales Techniques
  • Seating arrangements
  • Order Management
  • Upselling
  • Point of sale operation
  • Compliance standards
  • Table setting knowledge
  • Guest Relations Management
  • Sales expertise
  • Bar terminology
  • Item promotion
  • Bill computation
  • Front-of-house display creation
  • Banquet Coordination
  • Professional Appearance
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Cool Under Pressure
  • Team Leadership
  • Food and Beverage Service
  • Food handling
  • Table Setting
  • Staff Training
  • Courteous Phone Demeanor
  • Ability to Lift 30 Pounds
  • Age Verification
  • Upselling and Cross Selling

Timeline

WAITRESS

PICADIILLY PUB
02.1998 - 02.2012

MEDICAL RECEPTIONIST

NEW ENGLAND ORTHOPEDIC SURGEONS
03.1989 - 04.1998

RECEPTIONIST

WMAS RADIO/94.7
02.1980 - 03.1989

ADMINSTRATIVE ASSISTANT

APA POOL LEAGUE
05.1975 - 06.1995

High School Diploma -

LUDLOW HIGH SCHOOL

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CELENE FILIPAdministrative Assistant