Celene Nunez
League City,TX
Summary
Accomplished Clinic Administrator with a proven track record at WellMed Medical Management, enhancing patient satisfaction and streamlining operations. Expert in healthcare management and fostering teamwork, I significantly reduced billing errors and improved financial oversight. My leadership has consistently elevated patient care standards and operational efficiency.
Overview
10
10
years of professional experience
Work History
Clinic Administrator
WellMed Medical Management - United Health Group
07.2021 - Current
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
- Developed and executed standards and objectives to promote corporate vision.
- Developed strong professional relationships with referring physicians, fostering a collaborative network that benefited all parties involved.
- Observed staff performance to monitor conflict management and performance skills.
- Coordinated multidisciplinary team meetings to discuss patient cases, improving care coordination and overall treatment outcomes.
- Coordinated community outreach events to promote the clinic''s services and foster positive relationships with local organizations.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Patient Access Team Lead
Shriners Hospital for Children
05.2014 - 06.2021
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
Education
Bachelor of Science - Healthcare Administration
Galveston College
Galveston, TX05.2021
Skills
- Office Administration
- Healthcare management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Patient Relations
- Operations Management
- Administrative Leadership
Languages
Spanish
Native or Bilingual
Timeline
Clinic Administrator
WellMed Medical Management - United Health Group
07.2021 - Current
Patient Access Team Lead
Shriners Hospital for Children
05.2014 - 06.2021
Bachelor of Science - Healthcare Administration
Galveston College
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