Celene Singh
New York,NY
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Managing Director
SIFMA
New York, New York
06.2023 - Current
- Directed strategic initiatives enhancing industry standards and ensuring regulatory compliance.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Oversaw research identifying emerging trends impacting financial markets.
- Collaborated with stakeholders to develop policies fostering financial services innovation.
- Structured HR consulting services to support clients during organizational developments and changes.
Admin/Operations Manager, Customer Experience
MAVREALTY
Belleair Bluffs, Florida
09.2020 - 03.2022
- Managed front desk operations, opening and closing office daily, handling incoming calls, organizing office calendar, overseeing supply inventory, sorting mail, and coordinating visitor support.
- With this job I was able to have excellent communication and interpersonal abilities, exceptional organizational skills, flexibility, ability to prioritize new tasks, friendly and professional demeanor, proficient computer skills, and willingness to learn to adapt.
- Working with Quickbooks was elevating more towards HR duties. Such as depositing commission checks into the bank account, filing tax, on-boarding training for new agents.
- Utilized Salesforce to schedule and manage real estate closing appointments.
Volunteer
Seasons Hospice & Palliative Care
Clearwater, FL
10.2018 - 09.2020
- I volunteer here two days a week. As a volunteer I enhance the quality of life of the patients in many ways, I provide compassionate support for the patients and their families in home, hospital, long term care home, and hospice.
- I have learned administrative tasks such as, making phone calls to patients, creating patient home charts, working on excel projects, and filing.
- I also help prepare mailings and newsletters for community outreach and help in preparations and setup for special community events and outings.
- Conducted Circle of Care calls every Thursday to assess patient needs for medication and supplies.
Data Entry
Post Office USPS
Clearwater, FL
08.2016 - 03.2018
- Organizing files and collecting data to be entered into the computer, Analyzing the data for errors, Reporting problems with the data, accurately entering information into various computer programs, Keeping sensitive customer and company info confidential.
- Performed data entry of client information into company database systems.
- Performed data entry of customer orders into company database.
- Performed data entry into the system following established guidelines.
Administrative Assistant
Doctor's Office
Largo, FL
04.2014 - 05.2016
- Delivered administrative support to maintain efficient office operations and facilitate seamless communication.
- Input data, answered incoming calls, filed documents, distributed mail, coordinated office space records, ordered office supplies, booked travel arrangements, and prepared invoices to support daily office operations.
- Supported managers and employees through a variety of tasks related to organization and communication.
- Completed daily tasks accurately and provided high-quality assistance, ensuring support needs were met in a timely manner.
- Handled confidential documents securely.
Realtor Office
Family Business
Largo, FL
01.2013 - 08.2014
- Filed documents and performed data entry, answered incoming calls, accompanied clients to property sites, interviewed prospective clients, assisted realtor in interviews, posted property listings, greeted clients, and scheduled appointments to support office operations.
- Organized daily operations and maintained a welcoming environment to ensure smooth office functionality and support sales agents' activities.
- Guided clients through home buying and selling processes.
- Conducted market analysis to determine property values.
- Managed property listings and marketing campaigns effectively.
Call Center Representative
Part Time Job
Largo, FL
09.2011 - 01.2012
- Manage large amounts of inbound and outbound calls in a timely manner.
- Utilized communication scripts to effectively address diverse customer inquiries.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Identified and pursued upselling opportunities to enhance customer experience and increase sales.
- Build sustainable relationships and engage customers by taking the extra mile.
- Maintained accurate and organized records of customer interactions in call center database.
- Frequently attend educational seminars to improve knowledge and performance level.
- Achieved personal and team performance goals through strategic planning and collaboration.
Education
Master of Science - Human Resources Management
Rasmussen University
Tampa, FL06-2023
Bachelors in Arts - Psychology
Keiser University
Clearwater, FL06-2020
Associate in Arts Degree - General Education
St Petersburg College
Seminole, FL05-2016
High School Diploma -
Largo High School
Largo, FL06-2014
Skills
- Strategic Planning
- Business Development
- Operational Strategy
- Financial management
- Revenue growth
- Team management
- Training management
- Adept in Technology
- QuickBooks
- Salesforce
- CRM software
- Analytical
- Problem Solving
- Highly Organized
- Time Management
- Microsoft Office Suite
- Creative solutions
- Scheduling
- Verbal communication
- Team Player
- Adapts under pressure
- Patient
- Revenue growth
- Financial management
References
Available upon request
Volunteer Experience
- Season's Hospice & Palliative Care, 10/18, 09/20
- Christian Loving Arms School, 06/10, 08/11
Certification
Real Estate License
Timeline
Managing Director
SIFMA
06.2023 - Current
Admin/Operations Manager, Customer Experience
MAVREALTY
09.2020 - 03.2022
Volunteer
Seasons Hospice & Palliative Care
10.2018 - 09.2020
Data Entry
Post Office USPS
08.2016 - 03.2018
Administrative Assistant
Doctor's Office
04.2014 - 05.2016
Realtor Office
Family Business
01.2013 - 08.2014
Call Center Representative
Part Time Job
09.2011 - 01.2012
Master of Science - Human Resources Management
Rasmussen University
Bachelors in Arts - Psychology
Keiser University
Associate in Arts Degree - General Education
St Petersburg College
High School Diploma -
Largo High School