Celes Cost
Coppell,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Moving Consultant
Mustang Moving
04.2022 - 07.2024
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Proactively managed client correspondence and recorded tracking and communications.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Administrative Assistant
The Hire Solution
11.2021 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Happy K9 Self-serve Dog Wash & Grooming
07.2021 - 10.2021
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted clients with basic pet care necessities such as nail trims, ear cleanings, etc.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
Front of House Associate
McAlister's Deli
05.2020 - 07.2021
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Remembered, recited and promoted variety of menu items.
- Answered telephone to make reservations and take orders.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Observed diners to respond to additional requests and determine when meal completed.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
No Degree - Marketing
Oklahoma State University
Stillwater, OKHigh School Diploma -
Boswell High School
Fort Worth, TX06.2019
Skills
- Logistics Management
- Problem-Solving
- Written Communication
- Account Servicing
- Continuous Improvement
- Time management abilities
- Customer Service
- Reliability
Timeline
Moving Consultant
Mustang Moving
04.2022 - 07.2024
Administrative Assistant
The Hire Solution
11.2021 - 04.2022
Receptionist
Happy K9 Self-serve Dog Wash & Grooming
07.2021 - 10.2021
Front of House Associate
McAlister's Deli
05.2020 - 07.2021
No Degree - Marketing
Oklahoma State University
High School Diploma -
Boswell High School
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