Celesia Evans
Township of Hamilton,NJ
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Environmental Services Supervisor
RWJBH University
01.2024 - Current
- Mentor employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with internal customers by promptly addressing their concerns related to service levels or operational issues.
- Collaborated with management to develop long-term strategies for the housekeeping department.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Creating a constructive work environment through proactive management of employee feedback and consistent opportunities for advancing professional skills.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Implementing regular performance evaluations to offer valuable insights and guidance for the professional development and goal achievement of staff members.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Achieving a higher patient satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Participate in conferences to stay current on emerging trends, facility daily status, safety, operation expectations, and new technologies implementation.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
- Store chemicals in compliance with MSDS & CMS regulations.
- Coordinated with outside vendors to provide supplies and equipment for staff. (Highlight)* linen project * Tru-D training.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Using the recognition programs to motivate and reward employees.
- Reported on key performance indicators and presented outcomes to senior leadership, driving organizational awareness of environmental services impact.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Operations Manager
FedEx Ground
06.2022 - 03.2024
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in improved service quality and on time delivery.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
Patient Transporter
RWJBH
01.2023 - 11.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Participated in interdisciplinary meetings focused on improving communication among team members for more efficient service delivery.
Warehouse Operations Manager
Pitney Bowes
09.2021 - 06.2022
- Manage daily planning and coordination of warehouse operations, including transportation management, monitoring, outbound shipping, receiving, storage, and distribution
- Models the company strategy, as well as communicates the core values of the organization to create a sense of teamwork and membership among warehouse employees
- Communicates job responsibilities and performance expectations to the team to assure mutual understanding of desired results
- Create consistent work processes and a cost-effective project environment
- Execute general maintenance of the facility while maintaining proper records for equipment, safety supplies, quality assurance, and productivity of the facility
- Plan and coordinate tasks to the warehouse personnel in order to meet daily fulfillment targets while maintaining safety of personnel
- Operate warehouse at higher efficiency with the focus on customer satisfaction
- Manages the relationships with on-site partner companies, analyzes and communicates operational change concerns to ensure acceptable standards
- Control inventory levels by performing physical counts and integrating with data storage systems
- Ensure the service provided by 3rd party partner companies and vendors meets acceptable standards and a desirable working environment
- Provides feedback and resolves issues with the management of 3rd party partner companies and vendors to ensure desired service expectations are achieved
- Mentored, developed, and promoted four internal employees (two supervisors and two leads)
- Accomplished and surpassed financial objectives by closely monitoring
- Developed and successfully completed Kiazen project to reduce waste practice in outbound containerization process
- Played a lead role in the company's internal growth process
- Reduced employee retention by focusing on employee engagement and work-life balance
- Proliferated outbound on-time shipping percentage by 33% in 12 weeks
- Minimized PIV incidents by 9% by prioritizing safety and good housekeeping
- Decreased tardiness and increased at work percentage by 4% through one-on-one attendance reviews, corrective discipline, and temporary schedule modification
- Enhanced PPH performance by analyzing forecasts and adjusting work hours to performance.
Customer Service Supervisor
United States Postal Service
01.2019 - 09.2021
- Govern employee productivity and deliver constructive feedback and coaching
- Oversee workload for clerks and drivers during the overnight tour
- Manage workflows and ensure that employees understand duties or delegated tasks
- Answer customer questions and foster relationships with customers
- Establish trust with customers and notify changes within the post office
- Reduced employee retention by 11%
- Setup performance goals and deadlines in compliance with USPS plans and vision
- Ensured the safe and successful delivery of thousands of letters and packages each shift.
Delivery Operation and Customer Service Support Manager
United States Postal Service
01.2018 - 12.2019
- Effectively managed the purchase of materials, inventory allocations while ensuring warehouse efficiency
- Supported organization's growth by executing improvements to operational systems and processes
- Led quality control activities and tracked production KPIs
- Monitored financial data/statements and utilized information to improve profitability
- Administered planning and inspected collections, delivery, parcel post, and highway contract routes, gather forms, historical data, and instruct carriers on techniques to deliver required data
- Performed statistical studies and analyzed service standard performance, quality, and performance data reliability
- Devised and executed quality improvement test sampling plans
- Assessed the level of delivery and retail service provided at contract postal units, post offices, and stations
- Prepared schedules based on workload data
- Defined staffing requirements caused by operational modifications
- Communicated the new protocols to the affected delivery and retail employees
- Provided training to individual investigators as well as evaluated the quality of investigations performed
- Coordinated with customers and large mailers to mail shipment deliveries
- Reduced overtime by 32% with readjust delivery routes
- Improved delivery and retail operations by conducting daily analyses and reviews of collections, delivery, retail operations, and service performance
- Attained cost reductions and productivity improvements by suggesting service improvements and developing methods
- Ensured the programs reflected updated delivery plans by participating in the development, review, and update of sort programs with distribution specialists
- Enhanced quality and service performance by providing operating managers with alternative solutions
- Inspected and solved payment within authorized limits for tort claims judgments against the Postal Service
- Assured compliance of staffing plans with national agreements regarding job postings.
Network Operations and Support/Domiciled NY District Supervisor
United States Postal Service
01.2017 - 12.2018
- Trained and mentored new and seasoned employees in standard procedures utilized throughout the postal service
- Conducted several training sessions on WebEx
- Directed and maintained daily operation logs of error correction orders
- Drafted and submitted day-to-day productivity reports on customer service, delivery, purchasing, safety, scanning, and staffing
- Performed research and prepared annual and performance reports
- Actively involved in configuring, distributing, and providing assistance on scanners
- Delivered guidance on OIE playbook project in the NY district
- Created a contract business agreement by working with amazon
- Achieved a 6% increase in BV scanning that lowered the customer dissatisfaction complaints
- Introduced new ideas and documentation to increase area quality by building teams with the NEA
- Trusted by management for a KAIZEN project and performed GEMBAs in the Bronx and Manhattan
- Improved job performance and met district goals by collecting data through AAU, DUVRA, PRS, and SIT audit
- Enabled better tracking of packages and scanning habits by supporting the configuration of operating systems
- Aided co-workers troubleshoot scanning tools, including the APC, DSS, OCR, PASS, and ring scanners.
Customer Service Supervisor
United States Postal Service
12.2015 - 12.2017
- Oversaw day-to-day productivity and delivered constructive feedback, mentoring, and coaching
- Allocated tasks to the employees and organized workflows
- Answered customer questions and greetings
- Developed and fostered professional relationships with regular customers
- Informed customers about variations within the post office
- Created and met performance and deadline goals in compliance with USPS plans and vision
- Guaranteed safe, reliable, and successful delivery of thousands of letters and packages daily.
Transitional City Carrier
United States Postal Service
01.2007 - 12.2015
- Managed the delivery of thousands of letters and packages each day, including selling postal items such as certified mail, registered mail, and stamps
- Provided customer changes of information in the Post Office
- Supported other postal workers on their route to ensure accurate delivery
- Established long-term professional relationships with customers as well as answered questions.
Education
MBA - Project Management
Aspen University
Phoenix, AZ08.2025
BBA - Business
Berkeley College of New York
New York, NY05.2021
Skills
- Strategic Planning /Execution
- Process Improvement
- Risk Management
- Budgeting
- Coaching
- Supplier Management
- Problem Resolution
- Change Management
- Safety Audits / Regulatory Compliance
- Customer service
- Transportation management systems
- Data management
- Social media management
- Technical support
- Clear Communication
- Employee Training and Development
Certification
- Driver's License, 03/01/05
- BLS Certification, 01/01/23, 02/01/25
- AED Certification, 01/01/23, 03/01/25
- CPR Certification, 01/01/23, 03/01/25
- AED children-elderly
Timeline
Environmental Services Supervisor
RWJBH University
01.2024 - Current
Patient Transporter
RWJBH
01.2023 - 11.2023
Operations Manager
FedEx Ground
06.2022 - 03.2024
Warehouse Operations Manager
Pitney Bowes
09.2021 - 06.2022
Customer Service Supervisor
United States Postal Service
01.2019 - 09.2021
Delivery Operation and Customer Service Support Manager
United States Postal Service
01.2018 - 12.2019
Network Operations and Support/Domiciled NY District Supervisor
United States Postal Service
01.2017 - 12.2018
Customer Service Supervisor
United States Postal Service
12.2015 - 12.2017
Transitional City Carrier
United States Postal Service
01.2007 - 12.2015
MBA - Project Management
Aspen University
BBA - Business
Berkeley College of New York
Similar Profiles
Victoria ScoreseVictoria Scorese
License Practical Nurse at RWJBH Rahway University HospitalLicense Practical Nurse at RWJBH Rahway University Hospital
Michaela CruzMichaela Cruz
Medication Reconciliation Technician at RWJBH Jersey City Medical CenterMedication Reconciliation Technician at RWJBH Jersey City Medical Center
Jada AncionJada Ancion
Patient Service Representative at Jack & Sheryl Morris Cancer Center - RWJBHPatient Service Representative at Jack & Sheryl Morris Cancer Center - RWJBH
Tahasunul KabirTahasunul Kabir
Seller Support Associate at AT&TSeller Support Associate at AT&T
Aliyah ClarkAliyah Clark
Amazon Delivery Driver at Lasmile Logistics LLCAmazon Delivery Driver at Lasmile Logistics LLC