Celesity Petrillo

Crew Member → assistant general manager

Sonic Drive-In

Assistant general manager

• Supervised team members and coordinated daily operations to ensure efficient workflow
• Managed schedules, break rotations, and shift coverage responsibilities
• Trained new employees on customer service procedures, workplace policies, and operational standards
• Handled customer complaints professionally and resolved issues promptly
• Counted drawers, prepared deposits, and maintained accurate cash handling records
• Assisted with inventory tracking, organization, and supply management
• Maintained a professional, organized, and welcoming environment during high-volume periods
• Demonstrated leadership, multitasking, and strong communication skills under pressure

Customer Service Experience

• Provided friendly, professional service in a high-traffic environment
• Managed multiple tasks simultaneously while maintaining accuracy and efficiency
• Coordinated with team members to ensure smooth customer service operations
• Maintained composure and professionalism during busy hours and challenging situations

Member

Jersey Mike's Subs

• Delivered excellent customer service by greeting guests, answering questions, and ensuring a positive experience
• Operated POS systems, processed cash/card transactions, and balanced registers accurately
• Managed multiple customer requests efficiently in a fast-paced environment
• Maintained organized and clean work areas while following company procedures
• Worked collaboratively with team members to ensure smooth daily operations
• Demonstrated strong communication and problem-solving skills during busy shifts

Team Member

Panera Bread

• Assisted customers with dine-in, takeout, and online orders in a professional and friendly manner
• Maintained accuracy while handling high-volume customer interactions and order coordination
• Supported daily operations by keeping front-of-house and service areas clean and organized
• Communicated effectively with team members to maintain efficient service flow
• Helped resolve customer concerns to ensure satisfaction and repeat business
• Demonstrated attention to detail and time management in a fast-paced setting