Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Celest Guzman

Kansas City,MO

Summary

Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Chicken and Pete's (Bally's Casino)
09.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Answered phone calls to take orders, give information and document reservations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.

Cashier Assistant

Cargo Largo
10.2023 - 07.2024
  • Handled cash transactions and provided change to customers.
  • Scanned items quickly and accurately at checkout.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Cash handling
  • Reservation handling
  • Payment processing
  • POS system operations
  • Service prioritization

Accomplishments

Head of Class for Year 2023 & Homecoming Queen

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Hostess

Chicken and Pete's (Bally's Casino)
09.2024 - Current

Cashier Assistant

Cargo Largo
10.2023 - 07.2024

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Celest Guzman