Celest Hill-Donahue

• Provided customers with detailed product knowledge and advice regarding jewelry selection.
• Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
• Educated customers about proper care instructions for different types of jewelry pieces.
• Assisted customers with product selection to meet their needs.
• Maintained client records, including contact information and payment history.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.

• Offering clients in store credit and alternate payment options.

• Register and process guests to their assigned rooms
• Promoting hotel loyalty program and services
• Manage hotel reservations online and by phone
• Accommodating all guest requests
• Responded to customer inquiries via phone, email, and in person.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Greeted customers warmly and made them feel welcome.
• Maintained an organized reception area and ensured that all guests were attended to promptly.

• Maintaining a organized and functional store
• Counting cash drawers prior to store opening and closing
• Faxing daily paperwork to business accountant
• Ensuring daily deposits are correct
• Transferring items into inventory
• Transferring items to other store locations
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Supervised daily operations including scheduling shifts, assigning duties.