Celest Mejia
Ontario,CA
The supernatural is the natural not yet explained.
Elbert Hubbard
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Strong worth ethic, adaptability and exceptional interpersonal skills Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in processes. Highly-motivated employee with desire to take on new challenges. . and quickly mastering new skills.
Overview
11
11
years of professional experience
Skills
- Energetic individual
- Strong ability to troubleshoot
- Solid interpersonal skills
- Active listener
- Reliable/flexible schedule
- Customer service oriented
- Coordination and collaborative skills
- Self-starter
- Positive attitude
- Go-getter
- Fax/Scanner/Copier machine knowledgeable
- Multi-Line Phone Systems
- Hospitality Services
- Office Administration
- Scheduling
- Business Administration
- Cash Handling
- Conflict Management
- Administrative Skills
- Problem-Solving Skills
- Housekeeping
- Time Management
- File Management
Work History
Healthcare Customer Service Representative
Continuem Urgent Care
Lakewood, CA
03.2022 - 09.2023
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Developed and maintained computerized record management systems to store and process data.
- Prepared informative manuals and training guides to assist with successful management of healthcare system.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Maintained inventory levels of office supplies needed for front desk operations.
- Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
Administrative Assistant
KB Funding Group
Hacienda Heights, CA
10.2018 - 11.2021
- Answered incoming calls, provided basic information and directed calls to appropriate associates
- Handled, audited and entered confidential data to customer files
- Ordered credit reports as needed for each customer
- Received and sorted daily mail/deliveries/couriers
- Assisted with inventory and ordered office supplies as needed.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Data Entry/Home Delivery Driver
Veterans Pharmacy
Van Nuys, CA
05.2015 - 08.2017
- Planned out route for the day and drove to destination to deliver medication
- Made and reviewed packing lists and kept log of patients’ information
- Performed various clerical duties as needed such as data entry, scanning, photocopies, answering inbound calls and scheduling appointments, etc.
- Provided excellent customer service by answering questions about products or services delivered.
- Verified accuracy of orders before delivering them to customers.
- Ensured proper handling of product during delivery process to avoid damage or deterioration.
- Managed paperwork related to each shipment including bills of lading, shipping documents, invoices.
- Kept accurate logs of all deliveries and trips.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Hostess
Outback Steakhouse
Laguna Hills, CA
06.2012 - 04.2014
- Greeted guests and patrons personally and on the telephone, including heavy phone lines
- Offered appropriate seating arrangements; set up dining rooms, and delegated duties to bussers to ensure enough seating was available for all patrons
- Maintained both exterior and interior of the restaurant
- Assisted servers in serving appetizers and meals to patrons
- Troubleshoot customer complaints and reported any issues to manager.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
General Education -
Timeline
Healthcare Customer Service Representative - Continuem Urgent Care
03.2022 - 09.2023
Administrative Assistant - KB Funding Group
10.2018 - 11.2021
Data Entry/Home Delivery Driver - Veterans Pharmacy
05.2015 - 08.2017
Hostess - Outback Steakhouse
06.2012 - 04.2014
Gilbert High School - General Education,
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