Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celest Vera

El Paso,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with Member service, multitasking, and time management abilities. Devoted to giving every Member a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Teller Center Team Lead

GECU
El Paso, Texas
12.2024 - Current
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Maintained confidentiality of bank records and client information.
  • Reported daily averages and shortages to operations department.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Managed a team under a supervisor to meet team goals and department expectations.
  • Processed end-of-day duties to ensure accuracy for the credit union.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Member Service Representative

GECU
El Paso, Texas
08.2023 - 12.2024
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Greeted customers in a friendly and professional manner.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Answered member questions about products.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Balance support trained to properly help myself and other tellers balance for the day from any error or loss to the credit union.
  • I am active in our Tc fund where I spearhead the group with help of my supervisors to bring celebrations and fun to the center such as birthday shout outs, desk decorations, celebrations for success’ and empathy for losses, sending motivational emails and meeting fund goals.
  • Encourage motivation in my team group by providing positivity and encouragement to all my team mates so we can all meet the same end goal of member service. Such as morning messages, encouraging words through the day and asking if there’s any assistance I can help anyone with. I am always willing to help my fellow tellers with the knowledge I’ve learned from my experience.

Social Media Moderator

Teleperformance
El Paso, TX
12.2021 - 08.2023
  • Identified trends in social media use, questions and concerns to help social media team optimize experiences.
  • Enforced commenting rules and deleted interactions with bullying or harassment.
  • Input large amounts of accurate data into all applied websites to track social media interactions.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Monitored website privacy settings to prevent intrusions and security breaches.
  • Created comprehensive contingency plans for disaster recovery to prevent data loss.
  • Supported special events and campaigns with coordinated social media engagement.
  • Answered web submissions, emails and chat requests within established timeframes

Head Cashier

Sprouts Farmer Market
El Paso, TX
12.2016 - 12.2021
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Education

High School Diploma -

El Dorado High School
El Paso, TX
05.2016

Some College (No Degree) -

El Paso Community College
El Paso, TX

Skills

  • Customer Relations
  • Transaction Approvals
  • Schedule Coordination
  • Assignment Delegation
  • Flexible Schedule
  • Transaction Management
  • Hard-Working
  • Policy Enforcement
  • Opening and Closing Procedures
  • Punctuality
  • Drawer Balancing
  • Employee Engagement and Motivation
  • Adaptability and Dependability
  • Training and Coaching
  • Payment Processing
  • Customer Service
  • Fraud detection
  • Check acceptance guidelines and red flags

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Teller Center Team Lead

GECU
12.2024 - Current

Member Service Representative

GECU
08.2023 - 12.2024

Social Media Moderator

Teleperformance
12.2021 - 08.2023

Head Cashier

Sprouts Farmer Market
12.2016 - 12.2021

High School Diploma -

El Dorado High School

Some College (No Degree) -

El Paso Community College

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