Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celesta Bailey

Montgomery,AL

Summary

Highly motivated and detail-oriented administrative worker with over 20 years of experience in providing efficient and organized administrative support. Dependable employee seeking opportunity to expand skills and contribute to company success.

Overview

20
20
years of professional experience

Work History

Administrator

Fan Into Flame Church of God
09.2024 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.

Customer Service Rep

TSI
09.2023 - 09.2024
  • Delivered fast and friendly service to handle questions and service complaints.
  • Anticipated needs and resolved problems to keep customers happy.
  • Documented, researched and resolved customer service issues.
  • Managed customer calls efficiently in fast-paced call center environment.
  • Handled customer inquiries, payments and service requests.
  • Managed difficult customer situations with professionalism and empathy.
  • Built trusting relationship with customers to better understand needs.

Medical Receptionist

American Family Care
03.2023 - 09.2023
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Performed various administrative tasks by filing, copying and faxing documents.

Claims Adjudicator

Solid State Operations
11.2020 - 12.2021
  • Handled a high volume of unemployment claims, conducting thorough investigations and making accurate determinations for claim settlement.
  • Approved or denied claims according to company guidelines and regulations.
  • Prepared and reviewed claim-related correspondence, including denial letters and requests for further documentation.
  • Made accurate determinations based on information obtained from claimants and medical professionals.

Financial Support Worker

Dept of Human Resources
10.2014 - 02.2020
  • Conducted financial audits to ensure compliance with regulations and company policies.
  • Reviewed financial documents for accuracy, completeness, and compliance with standards.
  • Delivered range of basic and advanced clerical support for daily and special project needs.
  • Offered professional first impression to visitors and callers and gave knowledgeable assistance.
  • Met legal requirements by correctly completing important forms.

ES Representative

Dept of Labor
12.2008 - 09.2014
  • Handled a high volume of unemployment claims, conducting thorough investigations and making accurate determinations for claim settlements.
  • Handled telephone, email and in-person inquiries from claimants seeking assistance.
  • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
  • Managed difficult customer situations with professionalism and empathy.
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

Benefits Specialist

Alabama Medicaid Agency
07.2005 - 11.2008
  • Assisted clients in completing required forms and documents for Medicaid application process.
  • Answered phone inquiries from public regarding Medicaid benefits, requirements, and application procedures.
  • Routed messages, coordinated appointments and directed personnel to various departments.
  • Developed written correspondence such as approval/denial letters or requests for additional information from applicants.
  • Reviewed federal guidelines pertaining to income limits, resource limits, household composition rules, etc., ensuring compliance in all aspects of eligibility determination.

Education

BS - Journalism

Faulkner University
Montgomery, AL
05.2007

Skills

  • Time Management
  • Data Entry
  • Adaptability
  • Report generation
  • Payroll administration
  • Schedule coordination
  • Administrative support
  • MS office

Timeline

Administrator

Fan Into Flame Church of God
09.2024 - Current

Customer Service Rep

TSI
09.2023 - 09.2024

Medical Receptionist

American Family Care
03.2023 - 09.2023

Claims Adjudicator

Solid State Operations
11.2020 - 12.2021

Financial Support Worker

Dept of Human Resources
10.2014 - 02.2020

ES Representative

Dept of Labor
12.2008 - 09.2014

Benefits Specialist

Alabama Medicaid Agency
07.2005 - 11.2008

BS - Journalism

Faulkner University

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