Celesta Wiersma
Edmond,Ok
Summary
A professional leasing professional is prepared for success in property management roles. Extensive experience in tenant relations and lease negotiations, ensuring high occupancy and tenant satisfaction. Focused on team collaboration and adaptability, consistently delivering reliable and flexible service. Skilled in communication and conflict resolution.
Overview
31
31
years of professional experience
Work History
Leasing Agent
The Liberty Group Apartment Staffing
02.2025 - Current
- Managed property leasing processes to maximize occupancy and tenant satisfaction.
- Developed marketing strategies to attract prospective tenants through various channels.
- Conducted property showings, effectively highlighting features and benefits to potential renters.
- Negotiated lease agreements, ensuring compliance with local regulations and policies.
- Facilitated property tours, showcasing features to prospective tenants and addressing inquiries effectively.
- Cultivated relationships with residents, enhancing community engagement and tenant satisfaction initiatives.
- Coordinated with maintenance teams to address resident concerns promptly, promoting a safe and welcoming living environment.
- Performed background, reference, and credit checks as part of the screening process of prospective tenants.
- Generated lease agreements and maintained accurate tenant records using property management software.
- Conducted market analysis to determine competitive rental rates and improve occupancy rates through strategic pricing adjustments.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Administrative Assistant Cash management
Money Tronic
02.2018 - 07.2024
- Developed professional relationships with clients through consistent communication and collaboration.
- Conducted research on various topics as requested by management.
- Managed daily office operations and maintained organized workspace.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
Administrative Account Management/calendar Scheduling
Telesalesdirect
01.2011 - 02.2018
- Issued invoices to clients and followed up on outstanding payments.
- Resolved any billing disputes or discrepancies promptly and professionally.
- Liaised between vendors and suppliers and handled changes to payment options and service agreements.
- Set up new vendor accounts and maintained accurate contact information.
- Communicated with clients and promoted timely payments through recurring reminders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Primeline
01.2001 - 12.2011
- Maintained customer records by updating account information in database.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed difficult customer situations with professionalism and empathy.
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
Store Manager
Radio Shack
11.1995 - 07.1999
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Identified new opportunities to increase sales and achieve store targets.
- Managed inventory audits, financial reconciliations and sales reporting.
- Led team by example to maintain focus on performance and achieving targets.
- Managed daily store operations to ensure efficiency and productivity.
Tobacco Cashier
Smokers Gallery Sawgrass Mils
09.1994 - 10.1995
- Followed all company policies regarding sales procedures, promotions, and discounts.
- Balanced cash drawer at beginning and end of each shift.
- Greeted customers upon entrance and provided excellent customer service.
- Contributed to store goals by upselling products whenever appropriate during transactions.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory levels and organized merchandise displays effectively.
- Monitored compliance with tobacco sales regulations and age verification protocols.
- Trained new staff on cash handling procedures and customer service best practices.
- Conducted regular audits of cash registers to ensure accuracy and accountability.
Education
MBO opleiding - Retail Management
Emaus College
Ermelo07.1994
Store Manager Training Course - Retail Management
Radio-Shack
Florida City, FL03.1996
Skills
- Personal Computer A
- Windows Office
- Word excel CRM
- Data Entry
- Office 365
- Appointment Scheduling
- Meeting planning
- Relationship Building
- Leasing and sales
- Lease preparation
- Telephone and email etiquette
- Goal-oriented mindset
LANGUAGE
Dutch Native
German Advanced
English Fluent
Hobbies and Interests
Cooking, Fitness, Reading, Hicking
AVAILABILITY
- Monday thru Friday
- Every other weekend
BIRTHPLACE
's-Hertogenbosch
BIRTHDATE
08/30/1976
MARITALSTATUS
Married
DRIVERLICENSE
CLASS D
Timeline
Leasing Agent
The Liberty Group Apartment Staffing
02.2025 - Current
Administrative Assistant Cash management
Money Tronic
02.2018 - 07.2024
Administrative Account Management/calendar Scheduling
Telesalesdirect
01.2011 - 02.2018
Customer Service Representative
Primeline
01.2001 - 12.2011
Store Manager
Radio Shack
11.1995 - 07.1999
Tobacco Cashier
Smokers Gallery Sawgrass Mils
09.1994 - 10.1995
MBO opleiding - Retail Management
Emaus College
Store Manager Training Course - Retail Management
Radio-Shack
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