Celeste Adriana Martin
Houston,TX
Summary
Results-driven management professional with a keen focus on driving team performance and ensuring client satisfaction. Adept at fostering collaborative environments that promote open communication and teamwork, resulting in consistent and impressive results. Known for strategic planning and relationship management skills, instrumental in achieving organizational goals. Reliable and adaptable, with a proven track record of successfully navigating complex challenges and delivering exceptional outcomes.
Overview
15
15
years of professional experience
Work History
Tutor
Trice Education Resources, Inc
08.2023 - Current
- Provides one-on-one and group tutoring in Math & English to Elementary students
- Developed and implemented personalized lesson plans and educational materials tailored to individual student needs and learning styles
- Assisted students with homework, test preparation, and study skills, fostering a positive and supportive learning environment
- Monitored and assessed student progress, providing regular feedback to students and adjusting instructional methods as necessary
- Collaborated with teachers and school staff to identify areas of improvement and support classroom learning objectives
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
Account Manager
Triada Health
06.2022 - 07.2023
- Managed a portfolio of {60} key client accounts, ensuring high levels of client satisfaction and retention through proactive communication and personalized service
- Conducted regular client meetings and presentations to review account performance, discuss new opportunities, and resolve any issues
- Analyzed client data and feedback to identify trends and recommend actionable improvements, leading to a [percentage] increase in client satisfaction scores
- Negotiated and closed contracts and renewals, ensuring mutually beneficial terms and fostering long-term partnerships
- Collaborated with Sales and Marketing to onboard and integrate new clients while sustaining existing relationships with valued clients
- Maintained client insurance documentation to ensure accuracy
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Client Manager – CSR II
Stericycle, Inc
07.2016 - 04.2022
- Ensured client satisfaction ratings across 20 accounts by actively listening to and resolving customer comments and concerns
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future issues
- Handled invoicing for organization through cash receipts processing
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
HMO Manager Insurance Claims
Novitex-Universal American
08.2009 - 05.2016
- Streamlined operational efficiency using accounting software to record and analyze information for weekly reporting
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
- Drafted reports to inform upper management and stakeholders on current business status
- Accomplished multiple tasks within established timeframes.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Psychology
University Of Houston - Downtown
Houston, TX01.2016
Skills
- Customer Focused
- CRM software proficiency
- Microsoft Office Proficient
- Process Optimization
- Route Management Coordination
- Business process optimization
- Prioritizing workflows
- Customer Satisfaction
- Problem-solving skills
- Organization and preparation
- Verbal and written communication
- Adaptable nature
References
Available Upon Request
Other
65%
Timeline
Tutor
Trice Education Resources, Inc
08.2023 - Current
Account Manager
Triada Health
06.2022 - 07.2023
Client Manager – CSR II
Stericycle, Inc
07.2016 - 04.2022
HMO Manager Insurance Claims
Novitex-Universal American
08.2009 - 05.2016
Bachelor of Science - Psychology
University Of Houston - Downtown
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