Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Celeste Alday

La Habra,CA

Summary

Responsible Medical Scheduler with Medical Assistant/Customer service background,solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic to perform effectively in independent or team environments. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Scheduler

Newport Family Medicine
10.2023 - Current
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated directly & indirectly with health care provider in order to appropriately coordinate patient care.
  • Answered phone calls and messages for 5 physicians and 3 physician assistants, scheduled appointments, and handled patient inquiries.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Followed up with patients to reschedule missed appointments.

Customer Service Representative

Linen X Press
10.2022 - 10.2023
  • Work closely with sales, warehouse, production, logistics and clients in assisting the customer service team
  • Perform data entry, respond to client inquiries, problem solving, communicate and update internal teams with client feedback and concerns
  • Input and process orders and requests in a timely manner
  • Ensure customer satisfaction
  • Send updated order information via company portal or emails
  • Coordinate with internal teams to solve any sales/order issues with attention to detail
  • Follow up on shipping and delivery to ensure no delays.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Caliber Collision
12.2021 - 08.2022
  • Facilitated all administrative aspects of repair process
  • Assisted clients with the claims process by connecting them with claims representatives
  • Obtained appropriate insurance company contacts and information necessary to provide accurate estimate of damage costs
  • Welcomed in-person clients with inviting demeanor and assisted with their questions and concerns
  • Coordinated communication between the client and Estimatics team and in most cases associates from the client’s respective car dealership
  • Ensured insurance partners, clients, and dealership associates were provided support in a timely and effective manner
  • Built a good rapport with clients and service advisors/dealership associates
  • Managed payment process including credit, check and cash handling
  • Coordinated estimate and repair appointments as well as assisted in rental car process and deductible payments
  • Followed up with clients to ensure speedy and effective process resulting in referral increase.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Medical/Administrative Assistant

Platinum Chiropractic
12.2020 - 12.2021
  • Scheduled appointments for new and existing patients
  • Answered multi-line phone system
  • Composed doctor’s emails and letters
  • Assisted patients with their personal injury reports
  • Verified eligibility and maintained medical records
  • Build great rapport with patients and established trust
  • Followed up with patient attorneys and case managers
  • Maintained great relationships with referring providers
  • Prepared room for providers and explain treatment and follow up care to patients
  • Cleaned/sanitized each exam/treatment in between patients
  • Assisted with therapeutic exercises for patients
  • Practiced all PPE protocol
  • Filled role as office manager and trained new staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Maintained and updated patient records for accurate, current medical histories.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Registered patients and completed associated paperwork for accurate records.
  • Supported office staff and operational requirements with administrative tasks.

Administrative Assistant

My Pest Geeks
01.2017 - 11.2020
  • Managed incoming and outgoing correspondence
  • Managed travel and expenses
  • Database management
  • Answered multi-line phone system
  • Scheduled onsite and offsite team meetings
  • Prepared presentation materials and assisted with projects
  • Scheduled onsite walk throughs for prospective clients
  • Followed up with clients for feedback and mailed out customer service surveys
  • Assisted with marketing strategies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.

Personal Lines Insurance Broker

Freeway Insurance
01.2014 - 01.2017
  • Followed up on referral leads
  • Sold and completed applications as well as bind automobile policies for clients including new business, renewals, and endorsements
  • Followed up with clients regarding account status
  • Responsible for sales administrations and reporting activities
  • Provider support for channel partners, marketing programs and which further the direct general brand and growth of the company
  • Understood, promoted, and remained up to date on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures
  • Upheld high levels of integrity and provided exceptional customer service during all touch points with both internal and external clients
  • Ensured all applications and documents were completed and submitted properly in a timely manner.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Generated quotes and proposals for clients to match individual needs.
  • Followed up promptly with interested clients to close sales.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Developed sales strategies to increase sales of insurance policies.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Met with customers to provide information about available products and policies.

Education

Certified Medical Assistant -

American Career College
Anaheim, CA
04.2021

BLS Certification -

Surefire CPR
Fountain Valley, CA
01.2020

Personal Lines Insurance Broker License -

AD Banker
Irvine, CA
01.2014

High School Diploma -

California High School
Whittier, CA
06.2011

Skills

  • Clinical
  • Scheduling Appointments
  • Vital Signs
  • Critical Thinking
  • Strong Leadership Skills
  • Personal Injury Reports
  • Injections
  • Strong Time Management Skills
  • Filing
  • Urinalysis
  • Great Customer Service
  • Customer Service
  • Venipuncture
  • Exceptional Multi-Tasking Skills
  • Typing 70 WPM
  • First Aid/CPR Training
  • Great Communication Skills
  • Microsoft Office
  • Ear Lavage
  • Punctual
  • Insurance Verifications
  • Basic Math Skills
  • Sales & Marketing
  • Office Management Experience
  • Wound Irrigation
  • Physiotherapy
  • Cervical Traction
  • EMS
  • Reliable
  • Team Player
  • Innovative
  • Schedule Management
  • Insurance Verification
  • Patient Scheduling
  • Medical Terminology
  • Electronic Recordkeeping
  • CPR Certified
  • Patient Eligibility Requirements
  • Current Medical Assistant Certification
  • Epic Systems
  • Computer Proficiency
  • Payment Scheduling and Collection
  • Collecting Patient Specimens and Tests
  • Medical Recordkeeping
  • Administrative Support
  • Medical Charting
  • Appointment Setting
  • Problem-Solving
  • Documentation and Recordkeeping
  • BLS Certified

Certification

  • CPR Card - Certified
  • HIPAA Card - Certified
  • Phlebotomy Training Card - Certified

References

Available Upon Request

Languages

Spanish
Native or Bilingual

Timeline

Medical Scheduler

Newport Family Medicine
10.2023 - Current

Customer Service Representative

Linen X Press
10.2022 - 10.2023

Customer Service Representative

Caliber Collision
12.2021 - 08.2022

Medical/Administrative Assistant

Platinum Chiropractic
12.2020 - 12.2021

Administrative Assistant

My Pest Geeks
01.2017 - 11.2020

Personal Lines Insurance Broker

Freeway Insurance
01.2014 - 01.2017

Certified Medical Assistant -

American Career College

BLS Certification -

Surefire CPR

Personal Lines Insurance Broker License -

AD Banker

High School Diploma -

California High School

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Celeste Alday