Summary
Overview
Work History
Education
Skills
Timeline
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Celeste Allen

Greensboro,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Teleunderwriter

Quest Diagnostics
10.2021 - 03.2022
  • Skilled at working independently from home and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Met customer call guidelines for service levels, handle time and productivity.

Certified Nurse Assistant

Moses Cone Memorial Hospital
04.2017 - 02.2022
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate of Science - Nursing

Forsyth Technical Community College
Winston-salem, NC
12.2024

Skills

  • Research
  • Customer Service
  • Time Management
  • Account Updating
  • Critical Thinking
  • Performance Marketing

Timeline

Teleunderwriter

Quest Diagnostics
10.2021 - 03.2022

Certified Nurse Assistant

Moses Cone Memorial Hospital
04.2017 - 02.2022

Associate of Science - Nursing

Forsyth Technical Community College

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Celeste Allen