Celeste Andrews
Crofton,MD
Summary
Dynamic and results-driven professional with extensive experience as a Flight Attendant at Southwest Airlines, excelling in passenger safety and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and crisis management, ensuring a seamless travel experience while adhering to emergency procedures and safety protocols. Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Overview
35
35
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Baltimore, MD
09.2001 - Current
- Cooperated with pilots and crew members while performing duties on board the plane.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Adhered to company policies regarding security measures and protocol at all times.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
Sales Associate
Verizon
Beltsville, MD
02.1998 - 09.2001
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
Corporate Travel Consultant
American Express
Houston, TX
05.1995 - 05.1996
- Negotiated contracts with vendors such as airlines, hotels, car rental companies.
- Ensured compliance with safety regulations when making any type of travel arrangement.
- Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
- Responded quickly and efficiently to customer inquiries about their upcoming business trips.
- Coordinated meetings and conferences both domestically and internationally.
- Provided guidance and advice on visa requirements for international destinations.
- Monitored changes in airline schedules or prices in order to provide cost savings opportunities for the organization.
- Managed the availability of flight seats through strategic seating plans.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
- Developed and maintained corporate travel policies to ensure compliance with company regulations.
- Assisted in the planning of complex international travel arrangements.
- Maintained relationships with key suppliers in order to secure favorable rates and discounts for corporate travelers.
- Analyzed data related to past business trips in order to identify areas where cost savings could be achieved.
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Built client base through exceptional listening and aptitude for optimizing travel budgets.
Medical Office Assistant
UCSD Medical Center
La Jolla, CA
04.1990 - 06.1994
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Verified insurance coverage for each patient visit.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Provided education to patients about their medications or treatments.
- Processed referrals for specialist visits or diagnostic tests.
- Collected payments from patients for services rendered.
- Prepared patient charts prior to each appointment.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Provided guidance to patients regarding their care plan or treatment options.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Managed medical records using an electronic health record system.
- Maintained a clean work environment by adhering to infection control protocols.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Greeted patients and visitors in a professional and friendly manner.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Assisted with referrals and prepared medical records for patients.
Education
High School Diploma -
Central High School
Grand Rapids, MI05-1982
Some College (No Degree) - Psychology
Grand Rapids Community College
Grand Rapids, MISome College (No Degree) - Business
Davenport University
Grand Rapids, MISome College (No Degree) - Business
Washtenaw Community College
Ann Arbor, MISome College (No Degree) - Business
University of Maryland
MDSkills
- Emergency procedures
- First aid certification
- Passenger safety
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Communication skills
- Crisis management
Timeline
Flight Attendant
Southwest Airlines
09.2001 - Current
Sales Associate
Verizon
02.1998 - 09.2001
Corporate Travel Consultant
American Express
05.1995 - 05.1996
Medical Office Assistant
UCSD Medical Center
04.1990 - 06.1994
High School Diploma -
Central High School
Some College (No Degree) - Psychology
Grand Rapids Community College
Some College (No Degree) - Business
Davenport University
Some College (No Degree) - Business
Washtenaw Community College
Some College (No Degree) - Business
University of Maryland
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