Celeste Badillo
Houston,TX
Summary
Hardworking professional with outstanding organizational skills and thorough knowledge of corporate policies and procedures. Passion for expanding skillset and tools while prioritizing client relationships and utilizing strategic planning capabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child Care Manager
Adventure Kids Playcare
08.2023 - Current
- Reduced operational costs through efficient budget management and resource utilization strategies.
- Established an inclusive environment that respected individual differences among children, families, and staff members.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development
Customer Care Representative
Flooring Services of Texas
03.2020 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Documented customer correspondence in CRM to track requests, problems and solutions
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up
- Documented customer inquiries and feedback and entered service delivery suggestions in company database
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Customer Service Representative
Alight Solutions
06.2017 - 10.2017
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service received a KUDOS call during my time at Alight
- Responsible for enrolling employees of multiple third party companies into their health, dental and vision policies
- Knowledge of policy specifics
- Set up clients with new policies, including calculating premiums and establishing payment methods
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.
Education
High School Diploma -
Klein Collins
12.2015
Skills
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Strong computer database proficiency
- Exceptionally Punctual
- Reading Comprehension
- Interpersonal skills
- Organizational Skills
Certification
General Lines Agent - Life, Health and HMO - Texas
CPR/First Aid Certified
Timeline
Child Care Manager
Adventure Kids Playcare
08.2023 - Current
Customer Care Representative
Flooring Services of Texas
03.2020 - 10.2021
Customer Service Representative
Alight Solutions
06.2017 - 10.2017
High School Diploma -
Klein Collins
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