Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Celeste Blockem

Customer Service/ Administrative Assistant
High Point,NC

Summary

Accomplishments:

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans as a Boost Mobile Sale rep.
  • Introduced Microsoft Excel to develop inventory tracking spreadsheets to my Supervisor at Superior Foods.
  • Documented and resolved Food Waste which led to Superior Food saving money by cutting inventory that was not selling.
  • Awarded “Employee of the Month” in [2019] at Superior Food.
  • Supervised team of 3 staff members at Superior Food.

Overview

1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience

Work History

CUSTOMER SERVICE ADVISOR

Blackboard
Washington, DC
12.2020 - 01.2021
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Monitored financial aid award notices through their SAP software.
  • Communicated with prospective students to illustrate available financial aid opportunities within their area of study.
  • Counseled students and parents about financial aid options and program details.

REMOTE ENROLLMENT SPECIALIST

K12
07.2020 - 11.2020
  • Helped parents complete applications and navigate admissions processes.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered and reviewed customer data using SalesForce.
  • Made over 30 outbound calls daily to potential customers to communicate details about available classes, materials and services.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

CASHIER-INVENTORY MANAGER-BOOST MOBILE SALE REP

Superior Food/Boost Mobile
High Point, NC
06.2018 - 07.2020

Cashier

  • Helped customers complete purchases, and locate items.
  • Maintained cash drawer of $2000 or more per shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked flexible schedule and extra shifts to meet business needs.

Inventory Manager

  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Managed over $1000 in inventory every week with only help from 2 other employees.
  • Reduced waste by 82% with staff supervision and using first-in first-out method.

Boost Mobile Sale Representative

  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Assisted at least 15 customers per week in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Activated both contract and pre-paid wireless phones for 75 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Increased monthly sales 15% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.

Office Administrative- Payroll Assistant

Dyverse Installation INC
High Point, NC
01.2017 - 06.2018
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Recorded expenses and maintained accounting records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Payroll Assistant

  • Maintained payroll information by calculating, collecting and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.
  • Issued tax forms on annual basis.

Consumer Service Representative

Newell Brands
High Point, NC
01.2017 - 06.2017
  • Delivered excellent customer service, resulting in consistent 93% customer satisfaction rating.
  • Recorded actions taken, issues resolved and consumer information to effectively manage customer accounts using Salesforce to record data.
  • Managed high levels of call flow and responded to over 40 calls for Dymo Printer technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.

Education

High School Diploma -

Southwest Guilford High School
High Point, NC
09.2011 - 06.2014

Skills

    Telephone Etiquette

Active Listening

Typing 40 wpm

Salesforce

Adapting to change

Client service

Expert Computer skills

Expense reporting

Cost reduction

Customer relations

Complaint resolution

Data Entry

Fast software learner

Certification

ACE - Adobe Certified Expert, Photoshop

Timeline

CUSTOMER SERVICE ADVISOR

Blackboard
12.2020 - 01.2021

REMOTE ENROLLMENT SPECIALIST

K12
07.2020 - 11.2020

CASHIER-INVENTORY MANAGER-BOOST MOBILE SALE REP

Superior Food/Boost Mobile
06.2018 - 07.2020

Consumer Service Representative

Newell Brands
01.2017 - 06.2017

Office Administrative- Payroll Assistant

Dyverse Installation INC
01.2017 - 06.2018

ACE - Adobe Certified Expert, Photoshop

06-2014

High School Diploma -

Southwest Guilford High School
09.2011 - 06.2014
Celeste BlockemCustomer Service/ Administrative Assistant