Celeste Blockem

• Helped individuals complete physical and electronic paperwork such as FAFSA.
• Monitored financial aid award notices through their SAP software.
• Communicated with prospective students to illustrate available financial aid opportunities within their area of study.
• Counseled students and parents about financial aid options and program details.

• Helped parents complete applications and navigate admissions processes.
• Understood and thoroughly explained services provided to customers and potential customers.
• Updated, entered and reviewed customer data using SalesForce.
• Made over 30 outbound calls daily to potential customers to communicate details about available classes, materials and services.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Cashier

• Helped customers complete purchases, and locate items.
• Maintained cash drawer of $2000 or more per shift.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked flexible schedule and extra shifts to meet business needs.

Inventory Manager

• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
• Strengthened inventory processes to balance supply needs with budget and space limitations.
• Managed over $1000 in inventory every week with only help from 2 other employees.
• Reduced waste by 82% with staff supervision and using first-in first-out method.

Boost Mobile Sale Representative

• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Upsold customers by recommending accessories and promotions to increase revenue.
• Assisted at least 15 customers per week in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
• Activated both contract and pre-paid wireless phones for 75 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
• Increased monthly sales 15% by recommending seasonal promotions, including buy one get one sales, rebates and limited time offers.

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Recorded expenses and maintained accounting records.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.

Payroll Assistant

• Maintained payroll information by calculating, collecting and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.
• Issued tax forms on annual basis.

• Delivered excellent customer service, resulting in consistent 93% customer satisfaction rating.
• Recorded actions taken, issues resolved and consumer information to effectively manage customer accounts using Salesforce to record data.
• Managed high levels of call flow and responded to over 40 calls for Dymo Printer technical support needs.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Translated complex technical issues into digestible language for non-technical users.