Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Celeste Bustos

San Antonio,TX

Summary

Business-minded professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes auto insurance, income tax preparation, marketing, and retail management. Recognized for exemplary customer service and team collaboration delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

19
19
years of professional experience

Work History

Store Manager

Family Dollar
San Antonio, TX
01.2013 - Current
  • Source, interview, train, and supervise new and existing employees, adhering to company policy.
  • Provide leadership, insight, and mentoring to newly promoted managers to supply knowledge of various company programs.
  • Strengthen workflow productivity by developing top talent
  • Monitor employee performance, and identify performance opportunities for corrective action, including coaching leading to termination.
  • Manage daily office operations to ensure smooth store functioning.
  • Conduct daily store operations, including opening and closing procedures, and cash handling.
  • Manage banking activities such as creating deposits, changing orders, and record keeping.
  • Prepare weekly schedules, providing coverage within compliance, and assign tasks accordingly.
  • Build customer confidence by actively listening to concerns and/or complaints.
  • Generate repeat business by responding to customer concerns with friendly, knowledgeable service and problem- solving skills.
  • Set merchandise displays and planograms.
  • Maintain inventory levels through cycle counts, ordering, and shrink control.
  • Identify opportunities for cost savings through waste reduction initiatives.
  • Identify operational issues, and implement appropriate processes in order to promote workplace safety.

Guest Experience Team Leader

Target
San Antonio, TX
11.2005 - 01.2013
  • Supervised a team of 20 employees, enhancing overall guest satisfaction.
  • Organized team schedules to maximize productivity and ensure seamless guest experiences.
  • Conducted performance reviews to assess team members' effectiveness and provide constructive feedback.
  • Executed cash-handling duties with precision, ensuring secure and efficient operations.
  • Managed cash office operations, ensuring accuracy and efficiency.
  • Monitored hourly and weekly sales to ensure targets were met.
  • Executed assigned planograms.
  • Trained team members to enhance guest service skills and ensure consistent delivery of exceptional experiences.
  • Managed and diffused customer conflicts to maintain a positive shopping experience.

Education

Sociology

University of Texas At Brownsville
Brownsville, TX

Business Administration

University of The Incarnate Word
San Antonio, TX

Skills

  • Operational budgeting
  • Operations oversight
  • Personnel development
  • Employee retention strategies
  • Strategic thinker
  • Partnership building
  • Outstanding communication skills
  • Multitasking and organization

Accomplishments

  • Certified Team Trainer (Target)
  • Training Store Manager (Family Dollar)
  • MAP (Management Advance Program) Canidate (Family Dollar)
  • District Manager Canidate (Family Dollar)

Timeline

Store Manager

Family Dollar
01.2013 - Current

Guest Experience Team Leader

Target
11.2005 - 01.2013

Sociology

University of Texas At Brownsville

Business Administration

University of The Incarnate Word

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Celeste Bustos