Celeste Bustos
Yuma,AZ
Summary
Dynamic Management Associate with a proven track record at Fry's Food and Drug Store, enhancing inventory accuracy and boosting customer satisfaction. Expert in motivational leadership and customer service, adept at scheduling and problem-solving. Fluent in Spanish, leveraging bilingual communication to improve client relations and increase service ratings by 20%.
Overview
13
13
years of professional experience
Work History
Management Associate
Fry's Food and Drug Store
09.2012 - 10.2025
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Developed training programs for new associates, fostering a culture of continuous improvement and efficiency.
- Managed scheduling logistics to optimize labor resources, ensuring adequate staffing during peak hours.
- Led cross-functional teams to implement operational improvements, driving enhanced customer satisfaction scores.
- Improved overall client satisfaction by consistently providing exceptional customer service.
- Assisted stock workers and customer service agents throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Answered inquiries and provided superior customer service to clients.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Led cashiers and associates in providing thoughtful customer service.
- Operated register to provide great customer service.
- Utilized exceptional customer service skills to satisfy all needs.
- Promoted exceptional customer service by engaging clients on sales floor.
- Assisted office operations for improved efficiency and customer service satisfaction.
- Mentored junior staff, providing guidance on best practices in customer service.
- Managed high call volume while maintaining exceptional customer service standards.
- Increased customer service ratings significantly through personable service.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Built positive relationships with customers by providing exceptional customer service.
Education
High School Diploma -
Kofa High School
Yuma, AZSkills
- Task delegation
- Administrative tasks
- Meeting facilitation
- Scheduling expertise
- Teamwork
- Customer service
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Task prioritization
- Customer support
- Data entry
- Payment processing
- Payment collection
- Account management
- Refund processing
- Telephone etiquette
- Bilingual communication
- Spanish fluency
- Computer skills
- Microsoft office
- Customer relations
- Multi-line
Languages
Spanish
Timeline
Management Associate
Fry's Food and Drug Store
09.2012 - 10.2025
High School Diploma -
Kofa High School