Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Celeste Casarez

Bakersfield,CA

Summary

Patient Access Representative recognized for exceptional productivity and efficiency in task execution. Expertise in patient registration and insurance verification. Strong communication, problem-solving, and time management skills contribute to seamless healthcare operations. Dedicated to providing outstanding patient service in dynamic environments.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Adventist Health Bakersfield
Bakersfield, 93304
02.2022 - Current
  • Efficiently created new patient accounts in EMR system as required.
  • Greeted patients and visitors professionally to maintain a welcoming atmosphere.
  • Instructed patients on policies and necessary actions for appointments and procedures.
  • Organized records by updating personal and financial information from patients.
  • Communicated financial obligations and collected fees at service time.
  • Supported emergency department registration during peak periods for rapid processing.
  • Cultivated positive relationships with patients to improve satisfaction scores.
  • Participated in training sessions to stay current on healthcare policies.

Behavioral Health Office Receptionist

Clinica Sierra Vista
Bakersfield, 93304
03.2021 - 01.2025
  • Checked patients in and out for appointments, collecting co-payments efficiently.
  • Assisted with data entry of patient records into EHR system for accuracy.
  • Greeted patients and visitors, verifying insurance information upon arrival.
  • Scheduled and followed up on patient appointments, managing payments and files.
  • Managed office phone lines, checking voicemail and directing messages to team members.
  • Reviewed incoming mail for address accuracy, routing it appropriately.
  • Answered multi-line phone system, directing callers to relevant personnel and departments.
  • Maintained neat waiting room environment to enhance patient experience.

Assistant Bakery Manager

Sprouts Famers Market
Bakersfield, CA
08.2019 - 09.2020
  • Trained new bakery employees on POS system for order documentation and payment processing.
  • Supervised operations to maintain high organization and cleanliness standards.
  • Negotiated pricing and delivery schedules with vendors to ensure ingredient quality.
  • Guided bakery staff by prioritizing tasks and providing constructive feedback.
  • Managed inventory of baking supplies, ingredients, and equipment efficiently.
  • Executed opening, closing, and shift change duties to uphold operational standards.
  • Displayed freshly baked goods attractively to increase customer interest and sales.
  • Coordinated staff scheduling to align with customer demand.

Call Center Representative

Clinicas Del Camino Real
Camarillo, CA
03.2019 - 08.2019
  • Resolved customer issues through informed and friendly service, promoting high satisfaction.
  • Managed incoming calls and scheduled patient appointments efficiently.
  • Collaborated with physicians and nursing staff to facilitate seamless care delivery.
  • Updated system with order specifics, customer preferences, and billing details accurately.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
  • Reviewed information in computer systems to respond effectively to caller inquiries.
  • Participated in daily team huddles to align on common goals and objectives.
  • Analyzed call data to identify trends in customer feedback.

Bakery Clerk

Sprouts Famers Market
Bakersfield, 93311
08.2017 - 02.2019
  • Performed regular quality checks to ensure freshness and quality of bakery goods.
  • Maintained cleanliness of equipment, utensils, and work areas to meet hygiene standards.
  • Greeted customers to assess wants and needs effectively.
  • Prepared cakes, pies, cookies, donuts, and pastries according to established recipes.
  • Assisted bakers in retrieving supplies during high-volume periods to enhance operational flow.
  • Complied with health and safety regulations by maintaining an organized bakery area.
  • Monitored oven temperatures and baking times for optimal product quality.
  • Restocked shelves with new merchandise in organized arrangements to enhance product visibility.

Combo Clerk

Vons Grocery Store
Oxnard, CA
07.2015 - 08.2017
  • Maintained clean, organized, and well-stocked checkout areas to enhance store appeal.
  • Accurately scanned items and checked pricing on cash register.
  • Conducted cash count-out at end of shifts, addressing customer inquiries promptly.
  • Performed price checks on items upon customer request.
  • Organized register supplies in front end and storage areas for efficiency.
  • Sanitized register belts, emptied trash cans, and organized candy racks to uphold cleanliness.
  • Handled cash, card, check, gift card, and coupon transactions for purchases.
  • Assisted customers with questions via phone calls about products and orders.

Education

High School Diploma -

Pacifica High School
Oxnard, CA
06-2017

Skills

  • Electronic medical records management
  • Patient registration and scheduling
  • Insurance verification and financial communication
  • Customer service excellence
  • Healthcare policy knowledge
  • Professional phone etiquette
  • Problem solving and multitasking
  • Administrative support and organization
  • Spanish fluency
  • Team collaboration
  • Registration and admissions processes
  • Medical insurance expertise

References

References available upon request.

Timeline

Patient Access Representative

Adventist Health Bakersfield
02.2022 - Current

Behavioral Health Office Receptionist

Clinica Sierra Vista
03.2021 - 01.2025

Assistant Bakery Manager

Sprouts Famers Market
08.2019 - 09.2020

Call Center Representative

Clinicas Del Camino Real
03.2019 - 08.2019

Bakery Clerk

Sprouts Famers Market
08.2017 - 02.2019

Combo Clerk

Vons Grocery Store
07.2015 - 08.2017

High School Diploma -

Pacifica High School

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