Celeste Cortes
Chino Hills,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
08.2023 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Shift Leader
Disneyland Resort
04.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Office Assistant
Let's Party Entertainment
10.2020 - 05.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH08.2027
Skills
- Flexible Schedule
- Teamwork and Collaboration
- Safety Inspections
- Strong Work Ethic
- POS Systems
- Time Management
- Microsoft Excel
- Customer Service
- Cash Handling
- Employee Training
- Issue Resolution
- Inventory Control
Timeline
Attractions Cast Member
Disneyland Resort
08.2023 - Current
Shift Leader
Disneyland Resort
04.2022 - 08.2023
Office Assistant
Let's Party Entertainment
10.2020 - 05.2021
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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