Celeste Cortes
West Palm Beach,FL
Summary
I worked at Tampa Yacht & Country Club until I moved to pursue college in west palm beach. I have been proven to ensure safety and enhance guest experiences through effective problem-solving and leadership skills. Recognized for maintaining calm in high-pressure situations while delivering exceptional service and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Lifeguard
Tampa Yacht & Country Club
06.2025 - 08.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Restaurant Hostess
Tampa Yacht & Country Club
06.2022 - 08.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
High School Diploma -
Palm Beach Atlantic University
West Palm Beach, FL05-2029
Skills
- Strong communicator
- Effective problem-solver
- Leadership qualities
- Team collaboration
Timeline
Lifeguard
Tampa Yacht & Country Club
06.2025 - 08.2025
Restaurant Hostess
Tampa Yacht & Country Club
06.2022 - 08.2025
High School Diploma -
Palm Beach Atlantic University