Celeste Cunningham
North Wildwood,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Premium Inside Sales Representative
Almo Corporation
09.2018 - Current
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed friendly and professional customer interactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Answered customers' questions regarding products, prices, and availability.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Contributed to team objectives in fast-paced environment.
Rebate Analyst
Almo Corporation
06.2017 - 09.2019
- Enhanced revenue recovery efforts by identifying missed opportunities for rebates.
- Produced financial statements and reports to comply with regulations.
- Collaborated with cross-functional teams to resolve discrepancies in rebate agreements and payments.
- Assisted sales teams with financial modeling to support pricing decisions and maximize profitability.
- Contributed to the development of departmental goals focused on optimizing revenue generation through effective management of rebates programs across various product lines or regions.
- Expedited the reconciliation process by automating invoice matching and payment procedures.
- Reduced errors in rebate submissions by developing clear guidelines for clients.
- Managed a high volume of complex rebate claims, ensuring accurate payments within established deadlines.
- Trained new hires on company-specific software tools, policies, procedures, and best practices for managing rebates effectively.
Customer Care Coordinator
Almo Corporation
07.2014 - 07.2017
- Cross-trained and provided backup support for organizational leadership.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Assisted in training new hires on company policies, procedures, and customer care best practices, fostering a supportive team environment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted regular follow-ups with customers after issue resolution, ensuring ongoing satisfaction and loyalty.
- Coordinated timely responses to online customer communication and researched complex issues.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Warehouse Generalist
Almo Corporation
11.2011 - 07.2014
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Assisted in training new hires, sharing knowledge of best practices to ensure their success within the team.
- Streamlined order picking process by implementing an efficient barcode scanning system.
- Conducted regular audits of warehouse operations, identifying areas for improvement and implementing necessary changes.
- Strapped items down over protective padding to secure throughout transportation.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma -
Archbishop Ryan High School
Philadelphia, PAAssociate of Arts - English Literature
Community College of Philadelphia
Philadelphia, PA05.2013
Skills
Relationship Building
Interpersonal Communication
Cheerful and energetic
Attention to Detail
Driven
Analytical Thinking
Relationship building and management
Data Entry
Exceptional customer service
Product Knowledge
Issue Resolution
B2B Sales
Timeline
Premium Inside Sales Representative
Almo Corporation
09.2018 - Current
Rebate Analyst
Almo Corporation
06.2017 - 09.2019
Customer Care Coordinator
Almo Corporation
07.2014 - 07.2017
Warehouse Generalist
Almo Corporation
11.2011 - 07.2014
High School Diploma -
Archbishop Ryan High School
Associate of Arts - English Literature
Community College of Philadelphia
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