Celeste Davis
Lake Ozark,Mo
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
Buddy's Harbor
01.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 60% improvement over prior onboarding process.
Massage Therapist Intern
The Om Center For Yoga And Massage
06.2023 - Current
- Assisted in the development of client treatment plans based on their individual needs.
- Maintained records of client treatments and progress using a computerized database system.
- Educated clients about the benefits of massage therapy and self-care practices for home use.
- Communicated with clients regarding their preferences for pressure and technique during massage sessions.
- Cleaned and sanitized all equipment between each client session according to state regulations.
- Organized supplies needed for each appointment such as linens, oils, lotions.
- Adhered to HIPPA guidelines when handling confidential patient information.
- Greeted clients upon arrival at the health spa facility and provided them with necessary paperwork.
- Followed up with clients after their appointments to ensure they were satisfied with their experience.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Cleaned table and space between appointments to protect client health.
- Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
- Stocked treatment space with linens, supplies and sterilized instruments.
Lead Server/ Asst. GM
Neon taco
01.2020 - 07.2023
- Assisted in opening and closing duties, including setting up and breaking down tables, managing reservations, and cash handling
- Demonstrated attention to detail in accurately taking and delivering orders, including communicating with guests to ensure their satisfaction
- Responsible for leading and managing restaurant, improving efficacy and improving profits, recruiting and hiring all staff, and event and menu planning.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Processed guest checks using POS system accurately.
- Managed opening and closing duties to facilitate restaurant operations.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
Owner / Housekeeper
Lake Life Maids
03.2018 - 03.2021
- Constant, clear, and concise customer service and interaction
- Identified business opportunities, met with potential clients to assess their needs, and made recommendations based on those needs
- Established a vision, mission, and viable business model, establishing budgets and sales forecast
- Responsible for the financial health of the company, invoiced customers, collected accounts maintained financial records
- Recruited and hired staff and managed payroll duties
- Developed marketing strategies such as establishing campaigns, placing ads, doing email and social media marking.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented successful sales strategies to meet business goals.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
Secretary
Davis Construction & Devlopment
01.2017 - 04.2020
- Provide direction/assistance for any problems or questions that may arise with customers, management, construction, and outside vendors
- Work closely with Project Managers to handle many administrative and customer services
- Assist the site Project Manager with keeping up to date subcontractor insurance and per-qualified documents
- Maintain calendar for assistant community manager and schedule/confirm appointments.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Maintained organized filing system of paper and electronic documents.
- Scheduled meetings and sent invitations specifying time and location.
- Assisted with accounts receivable and accounts payable functions.
Fine Dining Server
Porta Cima
03.2018 - 03.2020
- Provided exemplary service to guests in a high-end restaurant setting, including recommending wine pairings and making menu suggestions
- Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guests.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Took orders for food and beverages in a professional manner.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
General education -
Eldon High School
Skills
- Recruitment
- Staff Management
- Restaurant Operations Management
- Customer-Oriented
- Full Service Restaurant Background
- Team Management
- TIPS Certified
- Stable Work History
- Client Relationship Building
- Workflow Management
- Computer Skills
- Multitasking and Organization
- Attention to Detail
- Team Leadership
- Health and safety
- Organizational ability
Affiliations
Golfing
Boating
Raki
Spiritual work
Certification
- T.I.P.S cerified
- CFM ceritificate
- ServSafe Food Manager Certification
Timeline
Bar Manager
Buddy's Harbor
01.2024 - Current
Massage Therapist Intern
The Om Center For Yoga And Massage
06.2023 - Current
Lead Server/ Asst. GM
Neon taco
01.2020 - 07.2023
Owner / Housekeeper
Lake Life Maids
03.2018 - 03.2021
Fine Dining Server
Porta Cima
03.2018 - 03.2020
Secretary
Davis Construction & Devlopment
01.2017 - 04.2020
General education -
Eldon High School
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