Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Dwyer

East Lansing,MI

Summary

Highly energetic hotel manager with more than 5 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.

Overview

8
8
years of professional experience

Work History

Substitute Teacher

Edustaff
03.2023 - Current
  • Uphold classroom routines to support student environments and maintain consistent schedules
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Venue Coordinator

Thoroughbred Retirement Foundation
02.2022 - 02.2023
  • Guided groups of up to 30 people on scheduled tours.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Enhanced horse health by providing regular grooming, exercise, and proper nutrition.

Front Desk Supervisor

IHG Hotels & Resorts
10.2020 - 11.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Improved hotel's overall rating
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.

Owner/Event Planner

The Inn Of Pepper Oaks
01.2016 - 12.2019
  • Remodeled an existing barn into a successful Airbnb/ event destination with a 5 star rating.
  • Managed all aspects of the business including; marketing, reservations, and events.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.

Education

Hospitality Management

Hospitality Training Institute of Michigan
Lansing, MI
06.2024

Event Planning

Ashworth College
Norcross, GA
12.2015

Bachelor of Science - Elementary Education

University of Michigan - Flint
Flint, MI

Skills

  • Guest Relations Management
  • Reservation software
  • Food and beverage knowledge
  • Property Maintenance
  • Special Event Coordination

Timeline

Substitute Teacher

Edustaff
03.2023 - Current

Venue Coordinator

Thoroughbred Retirement Foundation
02.2022 - 02.2023

Front Desk Supervisor

IHG Hotels & Resorts
10.2020 - 11.2021

Owner/Event Planner

The Inn Of Pepper Oaks
01.2016 - 12.2019

Hospitality Management

Hospitality Training Institute of Michigan

Event Planning

Ashworth College

Bachelor of Science - Elementary Education

University of Michigan - Flint

Similar Profiles

CREATE PROFILE
Celeste Dwyer