Summary
Overview
Work History
Education
Skills
Timeline
Generic

CELESTE EVANSON

Charlotte,North Carolina

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Insurance Agent

Tranzact
Charlotte, NC
04.2023 - Current
  • Provides service to clients’ changing insurance needs by selling life, health, and disability insurance
  • Establishes productive working relationships with clients
  • Develops base for long-term sources of clients
  • Compiles lists of prospects
  • Determines clients’ particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments.

Instructional Assistant

Albemarle Road Elementary School
Charlotte, NC
08.2022 - 10.2022
  • Helping Teachers with lesson preparation, including collecting materials and setting up equipment
  • Reviewing lessons or lectures with students on a one-on-one basis or in small groups
  • Assisting students with special learning requirements, including disabilities or English as a second language students
  • Collaborating with the Teacher to identify students’ issues and recommend solutions

Remodel Expert

Target
Huntersville, NC
05.2022 - 09.2022
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
  • Welcoming and helpful attitude toward guests and other team members

Customer Service Agent

Piedmont Airlines
Charlotte, NC
03.2020 - 08.2021
  • Provide excellent customer service and meet corporate objectives
  • Assist customers with special needs
  • Change customer flight itinerary and seat assignments as required
  • Computerized passenger boarding

Shift Manager

Little Big Burger
Charlotte, NC
10.2017 - 01.2020
  • Supervising employees and assisting with tasks as necessary
  • Balancing cash drawers and preparing cash deposits
  • Training new and current team members on tasks
  • Handling customer issues and managing conflicts
  • Helping filter through homebase in order to find new hires
  • Interviewing new hires with the general manager

Customer Service Representative (Customer Service Rep)

Concentrix
Charlotte, NC
09.2019 - 10.2019
  • Solicit sales of new or additional services or products
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Education

Bachelor of Science - Business Administration and Management

Nichols College
Dudley, MA
Dec 2023

Skills

  • PROFESSIONAL SKILLS
  • Critical
  • Thinking
  • Public
  • Speaking
  • Group
  • Dynamics
  • Customer
  • Service
  • Content
  • Creation
  • Communication
  • Professional
  • Writing
  • Research
  • Organization

Timeline

Insurance Agent

Tranzact
04.2023 - Current

Instructional Assistant

Albemarle Road Elementary School
08.2022 - 10.2022

Remodel Expert

Target
05.2022 - 09.2022

Customer Service Agent

Piedmont Airlines
03.2020 - 08.2021

Customer Service Representative (Customer Service Rep)

Concentrix
09.2019 - 10.2019

Shift Manager

Little Big Burger
10.2017 - 01.2020

Bachelor of Science - Business Administration and Management

Nichols College

Similar Profiles

CREATE PROFILE
CELESTE EVANSON