Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Celeste Flores

Gilbert,AZ

Summary

Knowledgeable and dedicated professional with can-do attitude and goal to work with customers. Over 4 years of experience as Front Desk Agent and multiple years in Customer Service in varying environments. Reliable employee with multitasking skills and team leadership capabilities.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Post 1429
Tempe, AZ
03.2020 - 08.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.

Front Desk Agent

Holiday Inn
Chandler, AZ
11.2018 - 01.2020
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Owner Hair Stylist

Quatro Salon Studio
Seattle, WA
10.2016 - 09.2018
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Counted and documented opening and closing cash amounts daily.
  • Processed payments, entering sales in register for prompt customer service.

Education

Cosmetology License -

Gary Manuel Aveda Institute
Seattle, WA
01.2013

Certificate in Business Technology - Business

Cascade Job Corps
Sedro-Woolley, WA

Skills

  • Administrative support
  • Money handling abilities
  • Retail store support
  • Receiving support
  • Recordkeeping strengths
  • Multi-line phone talent
  • Staff education and training
  • Sensitive information handling
  • Problem-solving
  • Filing
  • Office organization

Timeline

Front Desk Agent

Post 1429
03.2020 - 08.2020

Front Desk Agent

Holiday Inn
11.2018 - 01.2020

Owner Hair Stylist

Quatro Salon Studio
10.2016 - 09.2018

Cosmetology License -

Gary Manuel Aveda Institute

Certificate in Business Technology - Business

Cascade Job Corps

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Celeste Flores