Celeste Flores
San Antonio,TX
Summary
Organized office professional with top-notch administrative skills and solid background in Administrative & Managing work history: surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
6
6
years of professional experience
Work History
Unit Clerk
University Hospital - University Health System
03.2022 - Current
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Performed various administrative tasks by filing, copying and faxing documents.
Assistant Property Manager
Aspire Management
06.2019 - 03.2022
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Attended staff meetings and took extensive notes to share with property manager.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Completed annual rent calculations using housing database software.
Housing Case Manager
San Antonio Housing Authority
07.2018 - 06.2019
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Education
Associate of Applied Science - Applied Psychology
St. Phillip College
San Antonio, TX05.2024
High School Diploma -
William Howard Taft High School
San Antonio, TX05.2000
Skills
- Transcribing Orders
- Documenting Vital Signs
- Records Scanning
- Reception Management
- Preparing Charts
- Retrieving Medical Records
- Arranging Transportation
- Discharge Support
- Chart Updating
- Documentation Skills
- Electronic Charting
- Transfer Coordination
Timeline
Unit Clerk
University Hospital - University Health System
03.2022 - Current
Assistant Property Manager
Aspire Management
06.2019 - 03.2022
Housing Case Manager
San Antonio Housing Authority
07.2018 - 06.2019
Associate of Applied Science - Applied Psychology
St. Phillip College
High School Diploma -
William Howard Taft High School
Similar Profiles
Victoria LaraVictoria Lara
Medical Records and Health Information Technician at University Hospital - University Health SystemMedical Records and Health Information Technician at University Hospital - University Health System
Cristina JuhaszCristina Juhasz
Medical Assistant at University Hospital - University Health SystemMedical Assistant at University Hospital - University Health System
HEATHER BELLITTHEATHER BELLITT
Medical Surgical Staff Nurse at University Hospital - University Health SystemMedical Surgical Staff Nurse at University Hospital - University Health System
Marqita ColemanMarqita Coleman
Patient Care Technician at University Hospital - University Health SystemPatient Care Technician at University Hospital - University Health System
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment