Celeste Foley

Bark! Bark! Daycare And Grooming

05.2013 - Current

Prepared weekly employee work schedules for about 20+ team members ensuring all shifts received adequate coverage
Immediately contacted maintenance department regarding washer /dryer repairs or repairs in facility
Welcomed each client pleasantly and confirmed reservations
Entered client data using 123pets & gingr software and updated information whenever clients came in
Kept accounts in balance and ran daily reports to verify totals
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Oversaw and optimized work of 20 daycare attendants performing high-quality care & handling work
Set overall vision and provided team leadership
Analyzed equipment breakdowns using various troubleshooting methods
Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Evaluated employee performance monthly and coached and trained accordingly
Set and managed schedules to give proper coverage to required areas and meet customer service demands in all 4 departments
Charged with staffing, performance management and reviews, coaching and mentoring
Making appointments and reservations
Calling Veterinarian offices for vaccines and medical history of client
Inventory management
Responsible for opening and closing facility
Managed cash drops