Celeste Garcia
Supervisor
Chino,CA
Summary
Experienced leader knowledgeable about customer service- retail practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.
Overview
2
2
Languages
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Wellness Advisor Sales Associate
YogaSix
Ontario, CA
02.2021 - Current
- Helped with the opening of the new studio
- Attended and participated in zoom calls that educated us on how to be wellness advisors.
- Currently working on promoting new Chino Hills studio and connecting with leads.
- Promoted and sold memberships prior to opening.
- Experienced with ClubReady and The Six, Open and close registers with both cash and credit audits done nightly.
- Met or exceeded monthly revenue and training goals.
- Built strong relationships with members to promote health and wellness.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with Dana, manager to achieve all sales goals both in memberships and retail.
Warehouse Forman Assistant
U.S. Navy Exchange
Chino, CA
07.2017 - Current
- Putting product away in correct location and when needed in overstock locations.
- Organize and pick orders in an efficient manner.
- Ensured the data within in the system is accurate and complete.
- Communicated with vendors regarding outstanding orders or missing merchandise.
- Train all new staff joining the department.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Established clear priorities and production quality standards.
- Reworked positions and workflow based on individual abilities and production targets.
- Evaluated incoming materials for quality and amounts ordered.
Copy Center Supervisor
Staples
Chino, CA
05.2016 - 08.2017
- Audited daily money.
- Trouble shoot all equipment including clearing copier paper jams, changing ink cartridges and toner, and occasionally communicating technical issues to technical support.
- Monitor and report inventory of the center.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Oversaw talented team of 5 associates by actively communicating project information, remedying issues and delivering positive feedback.
- Measured team performance and reported metrics to leadership team members.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Used POS system to total customer purchases and receive payment by cash, credit, debit and checks.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Bilingual Front Desk Receptionist
Massage Envy Spa
Diamond Bar, CA
09.2016 - 06.2017
- Utilized customer service skills to deliver exceptional service to customers.
- Promoting the Wellness Program and re-engaging inactive members Experience in collecting outstanding revenue.
- Staying updated on retail products and promotions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
- Used Millenium to process reservations, check-ins and check-outs.
Supervisor
Charming Charlie
Chino Hills, CA
06.2015 - 08.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Maintained compliance with company policies, objectives and communication goals.
- Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits..
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted in maintaining well-stocked, clean sales floor by unloading merchandise from delivery trucks, organizing merchandise and transporting merchandise from stockroom to sales floor.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associate of Science - Biological And Physical Sciences
Riverside City College
Riverside, CA 06.2020 - Current
Skills
MS Office
Cultural awareness
Self-motivated professional
Conflict resolution
Customer service
Critical thinking
Adobe software proficiency
Data management
Priority management
Training and mentoring
Team Building
Staff Management
Inventory oversight
Leadership
Sales and marketing
Project Management
Training & Development
Supervision
Timeline
Wellness Advisor Sales Associate
YogaSix
02.2021 - Current
Associate of Science - Biological And Physical Sciences
Riverside City College
06.2020 - Current
Warehouse Forman Assistant
U.S. Navy Exchange
07.2017 - Current
Bilingual Front Desk Receptionist
Massage Envy Spa
09.2016 - 06.2017
Copy Center Supervisor
Staples
05.2016 - 08.2017
Supervisor
Charming Charlie
06.2015 - 08.2016