Celeste Rosales
El Paso
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the healthcare operations manager/facility administrator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects.
Organized and analytical problem solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position for the healthcare operations manager. Ready to help team achieve company goals.
Observant individual with excellent interpersonal and communication skills. Experienced in working with clients from diverse cultural and religious backgrounds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Mental Health Clinician
Vighter Medical Group
04.2022 - 06.2023
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Observed and monitored client behavior and responses to treatment.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Encouraged patients to discuss experiences in group and individual settings.
Office Coordinator
The Hospitals Of Providence Memorial Campus
05.2017 - 10.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Patient Access Scheduler
Conifer Healthcare Solutions
08.2004 - 08.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
Masters of Social Work - Social Work
Boston University
Boston, MA05.2022
Bachelor of Clinical Social Psychology - Social Psychology
Park University
Kansas City, MO06.2016
Skills
- Facility Workflow
- Client Needs Evaluation
- Installation Scheduling
- Payment Collection
- Status Updates
- Organizational Systems
- Material Preparation
- Facility Support
- Clerical Support
- Office Supplies and Inventory
- Inquiry Requests
- Healthcare Facility Coordination
- Customer Satisfaction
- Staff Management
- Project Management
- Policy and Procedure Implementation
Additional Information
Internships
Winchester House- January 5, 2019 to December, 2019
• Clinical Intrern/caseworker
I completed psycho-social assessment, evaluations, risk assesments and treatment plans.
Assisted homeless residents with referrals to other departments and agancies.
I facilitated group sessions as well as indivual session on a weekly basis to shelter residents.
SouthWest KeyPrgrams “Casita del Valle” May 2018-December 2018
• Clinical Intrern
I completed mental health risk assesments, evaluations, risk assesments and treatment plans. I provided individual sessions twice a week to unaccompanied minors as well as group session to minors who experienced with anxiety and self-injury/cutting. Also submitted daily progress notes, weekly family sessions and theraputic treatments to improve clients well-beign.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Clinician
Vighter Medical Group
04.2022 - 06.2023
Office Coordinator
The Hospitals Of Providence Memorial Campus
05.2017 - 10.2021
Patient Access Scheduler
Conifer Healthcare Solutions
08.2004 - 08.2017
Masters of Social Work - Social Work
Boston University
Bachelor of Clinical Social Psychology - Social Psychology
Park University
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