Dynamic Human Resources leader recognized for strategic vision and a results-oriented approach. Proven success in talent management, employee relations, and effective policy implementation that fosters organizational growth. Dependable team player with exceptional adaptability and communication skills, committed to driving positive change and enhancing workplace culture. Passionate about leveraging HR expertise to align workforce capabilities with business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Human Resources Director
ArchCare
11.2022 - 10.2024
Fostered relationships with department leadership and provided counsel on issues related to Care Member (employee) experience, department goals and objectives, while ensuring program compliance with regulatory agencies (ex: Department of Health, OSHA etc.)
Constructively interacted with 1199 Service Employees International Union (SEIU) delegates and Care Members regarding labor relations matters including grievance hearings and monthly Labor Management meetings
Trained and managed human resources assistants and coordinators, ensuring proper management of FMLA and disability documents, incident reports, and workers compensation reporting
Managed internal and external postings via iCIMS Applicant Tracking System while filling internal union positions adhering to the 1199SEIU collective bargaining agreement
Conducted New Care Member Orientation
Director of Human Resources
R.A.I.N. Total Care, Inc.
04.2020 - 11.2022
Head of Human Resources reporting directly to the President and CEO
Managed the HR function from the executive office for R.A.I.N. Total Care, Inc., including all its affiliated social service agencies
Developed and enforced core HR policies for all entities while ensuring proper execution
Managed a team of human resources professionals while ensuring multi-site employee satisfaction
Provided guidance to leadership regarding employee relations matters
Met with 1199SEIU delegates regarding employee grievances, disciplinary actions, and labor negotiations
Responsible for recruitment, selection and confirmation of senior management positions while overseeing the recruitment process for all vacancies
Managed benefits including open enrollment, FMLA, workers compensation and disability
Monitored the implementation of government labor policies while completing mandated New York State Department of Labor surveys
Utilized Paycor and Paylocity payroll timecard management
HR Business Partner
Affinity Health Plan
06.2018 - 03.2020
Trusted adviser to executive leaders of IT, Pharmacy, Quality, Appeals & Grievances, Community Engagement, Compliance, and Provider Relations departments
Collaborated with management and provided guidance regarding employee relations, disciplinary actions, and terminations
Assisted employees with benefits administration as well as enrollments into health, dental, vision, LTD, STD, FSA, and other benefit plans
Responsible for full cycle recruitment for non-exempt to executive level positions
Conducted stay and exit interviews to incorporate employee feedback and increase retention
Participated in reduction in force proceedings
Managed talent acquisition process via AquireTM Applicant Tracking System and managed payroll timecard management in ADP Workforce Now
Human Resources Recruiter (Contract)
CenterLight Health System
09.2017 - 04.2018
Responsible for full cycle recruitment of all clinical and non-clinical staff for one of the largest managed care organizations in the State of New York
Managed high-volume recruitment while providing quality service to both internal and external customers
Sourced candidates by utilizing various recruitment methods including online career sites, LinkedIn Recruiter, open houses, and professional networking
Adhered to 1199SEIU and New York State Nurses Association contracts for posting positions, hiring talent and internal transfers
Collaborated with marketing and outside advertising vendors to create targeted hiring campaigns
Provided training, guidance and leadership to HR generalists, HR specialists, and HR assistant
Planned and conducted recruitment events to assist with filling current vacancies while expanding the candidate pool for future requisitions
Onboarded new hires using Lawson while ensuring accuracy for payroll processing
Managed talent acquisition process via iCIMS Applicant Tracking System
Conducted monthly New Hire Orientation for all new employees
Recruitment Manager
Centers Plan for Healthy Living
06.2013 - 03.2017
Head of Recruitment for the fastest growing managed long term care plan in New York City
Hired and managed a team of four talent acquisition professionals leading to a decrease in use of outside agencies
Increased headcount of company from 70 to 1000 employees in three years (registered nurses, social workers, finance, IT, marketing, administrative support)
Implemented hiring campaigns to assist with creating Flushing, New York office resulting in 80% of nursing staff who spoke Chinese dialects to manage growing population of Chinese speaking members
Increased department productivity resulting in hiring approximately fifty new employees monthly
Developed key relationships with local nursing programs and Department of Labor agencies resulting in the hiring of seventy-five nurses in three months
Created compensation tiers for nonexempt and exempt positions
Administered the Employee Referral Program and ensured bonus payments
Negotiated rates and approved all agency staffing agreements
Conducted exit interviews, implemented procedures to improve employee retention
Project Manager for selection and implementation of the first applicant tracking system (iCIMS Applicant Tracking System) for the Company
Managed employee timecards through Paycom
Education
Bachelor of Arts Degree - Sociology-Personnel and Human Relations Concentration
Washington State University
Pullman, Washington
Skills
Creation of human resource policies
Acquisition strategy development
Detailed candidate screening
Employee motivation strategies
HRIS management
Workplace relations management
Managing exit interview processes
New hire orientation management
Expertise in coaching techniques
Workforce development programs
Affiliations
Society for Human Resources Management Certified Professional
Society for Human Resources Management – Active Member
Certification
SHRM-CP - SHRM Certified Professional
Timeline
Regional Human Resources Director
ArchCare
11.2022 - 10.2024
Director of Human Resources
R.A.I.N. Total Care, Inc.
04.2020 - 11.2022
HR Business Partner
Affinity Health Plan
06.2018 - 03.2020
Human Resources Recruiter (Contract)
CenterLight Health System
09.2017 - 04.2018
Recruitment Manager
Centers Plan for Healthy Living
06.2013 - 03.2017
Bachelor of Arts Degree - Sociology-Personnel and Human Relations Concentration