John Cabrera
Kissimmee,FL
Summary
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence. Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
9
9
years of professional experience
Work History
Associate
Trulieve
02.2022 - 12.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Manager
AutoZone
10.2019 - 11.2021
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Increased market share by improving responsiveness and timeliness to customer needs.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Valet Attendant
Town Park
03.2018 - 09.2019
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
Production Manager
Krispy Kreme
04.2017 - 01.2018
- Ensured compliance with regulatory requirements by implementing stringent quality control measures throughout all stages of food production.
- Improved employee morale by creating a positive workplace culture focused on teamwork and collaboration.
- Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime.
- Streamlined food preparation processes, resulting in reduced labor costs and increased productivity.
- Managed a team of food production staff, providing training and supervision for optimal performance.
- Implemented safety protocols, maintaining a clean and hazard-free work environment for employees.
- Reduced food waste through careful inventory management and product rotation techniques.
- Enforced health and safety protocols to promote safe working environment.
Cashier
Arbys Resturant
05.2016 - 02.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma -
Celebration High School
1809 Celebration Blvd, Kissimmee, FL 3474705-2015
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- New hire training
- Product knowledge
- Issue resolution
- Order fulfillment
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
Associate
Trulieve
02.2022 - 12.2024
Manager
AutoZone
10.2019 - 11.2021
Valet Attendant
Town Park
03.2018 - 09.2019
Production Manager
Krispy Kreme
04.2017 - 01.2018
Cashier
Arbys Resturant
05.2016 - 02.2017
High School Diploma -
Celebration High School
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