Celeste Gunter
Avondale Estates,GA
Summary
Dedicated Customer Service Representative with over 22 years of experience in logistics and delivery coordination. Proven expertise in processing incoming deliveries and managing customer communications to resolve issues efficiently. Successfully coordinated multiple truck deliveries, enhancing operational efficiency and customer satisfaction. Bringing strong organizational skills and a commitment to delivering exceptional service, ready to contribute effectively to remote customer service teams.
Overview
30
30
years of professional experience
Work History
Data Aquisition
UPS
Atlanta, GA
12.2021 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Operations Specialist
Home Depot
Decatur, GA
04.1996 - 09.2018
- Coordinated truck deliveries, efficiently routing and notifying delivery agents and customers of any delays or complications for in-state and out-of-state shipments.
- Processed incoming deliveries, ensuring proper documentation and inventory management.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Some College - General Studies
Dekalb College
Decatur12.1992
Some College - Basis
Dekalb College
Decatur12.1992
High school diploma or GED - High School Basics and Sports
Dacula High School
Dacula01.1978
Skills
Logistics Shipping & Receiving
Shipping logistics and receiving
Freight Experience
Inventory Control
Quality Inspection
Salesforce
Order Picking
Quality Assurance
Quality Control
Manufacturing
Warehouse Management
Call center
Customer Service
Technical Troubleshooting
Multitasking
Communication
Willingness to Learn
Personal Information
Title: Customer Service Representative
Timeline
Data Aquisition
UPS
12.2021 - Current
Customer Operations Specialist
Home Depot
04.1996 - 09.2018
Some College - General Studies
Dekalb College
Some College - Basis
Dekalb College
High school diploma or GED - High School Basics and Sports
Dacula High School